Job Details
**Pier and Lift Assistant Manager**
Posted on February 23, 2022
**Full Job Description**
The Boat House of Lauderdale Lakes is expanding their Pier & Lift department and looking for an A Player Assistant Manager to join our team of energetic, fun, customer-focused individuals! The Boat House Group has multiple accolades, in addition to being a Top 100 dealer in the industry.
**The ideal candidate will have the following necessary qualities**:
* Attention to detail
* Ability to listen intently to the customers needs and interpret a variety of communication styles; and
* Dedication to excellent customer service
* Great phone and follow up skills
* Consistently show a positive attitude and be a genuine team player.
**Our team player Assistant Manager will have the following essential functions:**
* Have previous Marine Industry related experience.
* Understands the ins and outs of working in a Pier & Lift environment and the importance of timing so customers are able to enjoy the boating experience.
* Communicate with customers professionally and with courtesy and handle inquiries effectively and efficiently.
* Greet customers promptly and courteously and present yourself in a professional manner.
* Working knowledge of marine parts and components and ability to master dealer management software selected by organization.
* Facilitate the Pier & Lift count and organization of parts.
* Keep daily schedule and crew tracking along with efficiency reporting.
* Act as the liaison between the Pier Foreman and Service Manager.
* Proper daily check in with crew members at jobsite.
* Cashier/billing of service work.
* Sell service and maintenance to customers in person, by telephone and electronically as best suits the customer.
* Work with clients to provide appointments that support business needs and customer convenience.
* Refer to service records and recommend additional necessary service and maintenance as suggested by manufacturer and company procedure.
* Inspect every boat and motor prior to the start of repair/maintenance work (with the customer when possible) and note repair orders accurately.
* Complete repair/maintenance order paperwork completely and accurately.
* Secure customer approval prior to starting work to include cost estimate, delivery time, method of payment, any warranty materials, and estimated completion date.
* File for all warranty pre-authorizations in accordance with the manufacturer guidelines.
* Upon notification that additional work may be needed, contact customers immediately to inform and gain understanding of the additional scope of work.
* Follow-up with each customer 48 hours after delivery to verify customer satisfaction.
* Follow Complaint Handling Procedure to support upset customers. Reach resolution, when possible, that is satisfactory to the customer while protecting the companys interests.
* Refer potential sales leads to the Sales Department for customer support.
* Establish and maintain a positive working environment with employees in all departments within the company and vendors.
* Maintain a courteous and professional working relationship with all members of the organization.
* Process all paperwork on a timely basis and with accuracy.
* Follow all safety policies and procedures, keeping work areas within your control clean and organized to lessen safety concerns.
* Attend all assigned meetings and complete all assigned training.
* Follow all company policies and procedures.
* Other duties as assigned.
***The Boat House is an Equal Opportunity Employer (EOE). All candidates will be considered without regard to any protected class.***
Job Type: Full-time
Pay: Up to $55,000.00 per year
Benefits:
* 401(k) matching
* Dental insurance
* Employee discount
* Flexible spending account
* Health insurance
* Health savings account
* Paid time off
* Retirement plan
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
* Overtime
* Weekend availability
Supplemental Pay:
* Bonus pay
* Signing bonus
Application Question(s):
* Please share your experience in, on and around boats.
Experience:
* Marine Industry: 2 years (Preferred)
* Pier & Lift: 2 years (Preferred)
* Leadership: 2 years (Required)
License/Certification:
* Driver's License (Required)
Salary
Up to $55,000 a year
**CHOOSE A LOCATION**
**Midwest Locations**
Lauderdale Lakes **Florida Locations**
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**FLORIDA LOCATIONS**
2625 Davis Blvd
Naples, FL 34104
(239) ###-####
4295 Laura Street
Port Charlotte, FL 33980
(941) ###-####
1516 SE 46th Street
Cape Coral, FL 33904
(239) ###-####
**MIDWEST LOCATIONS**
N2062 S Lakeshore Drive
Lake Geneva, WI 53147
(262) ###-####
W73 E Wisconsin Ave
Nashotah, WI 53058
(262) ###-####
N7536 Sterlingworth Dr.
Elkhorn, WI 53121
(262) ###-####
515 Bald Knob Rd
Johnsburg, IL 60051
(815) ###-####