Job Details
CCI Health Servicesis a 50-year-oldFederally Qualified Health Centeris a diverse and inclusive workplace that serves 60,000 medical patients and Women Infants & Children (WIC) participants in Montgomery and Prince Georges Counties. As a501(c)3 non-profit,CCIis committed to providing high-quality, affordable primary healthcare to every patient across all life stages. Visitfor more information.
We are an approvedFQHCfor theNHSC loan repayment program(with an HRSA score of 19).**NHSC Student Loan Repayment ProgramrecognizesCCI Health Servicesas an approvedFQHCparticipant. Learn more:
Description:
Use your customer service skills to make a difference!
Schedule: Monday Friday, 8:00 4:30 pm; No weekends!
Who would enjoy working with us? Someone who
- Enjoys working in a fast-paced and diverse environment!
- Has a passion for helping people.
- Is adaptable to changes.
- Has a positive attitude.
- Can multitask in an engaging, team-oriented environment.
- Loves customer service!
As a Communications Specialist, youll:
- Answer incoming calls at our Scheduling Center in our Support Center.
- Schedule, cancel, confirm or reschedule appointments according to the scheduling guidelines.
- Transfer calls to the health centers according to protocol.
- Maintain cultural sensitivity when dealing with customers and coworkers.
- Act as a team player in all work situations.
- Always consider what is the right thing? when making a decision.
- Look for ways to improve job quality and create a fun work atmosphere.
- Monitors desktop to retrieve contact information for patients requesting appointments through the patient portal or hospital discharge.
- Respond to emails professionally and in a timely manner.
What were looking for:
- High School diploma or GED required.
- One year phone service preferred.
- Customer service experience required.
- Strong telephone etiquette and excellent keyboard skills.
- Excellent ability to quickly grasp complex guidelines, protocols and rules for scheduling and managing patients.
Other Requirements
- COVID-19 Vaccine & Booster (Required) Religious or Medical Exemptions available via application process.
Why work at CCI?
- Extensive benefits plan
- Generous PTO Plan
- 403B Retirement Plan + Employer matchup to 4%
- Tuition Reimbursement
- Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance.
- Our providers are insured for malpractice under the Federal Tort Claims Act.
Founded in 1972, CCI Health Services is a diverse and inclusive workplace grounded in community. Located in the Washington, DC Metro Area, each year CCI cares for more than 60,000 individuals in Montgomery and Prince Georges Counties. As a non-profit, CCI is committed to improving health equity through the provision of affordable primary care for all, across all stages of life. Visit ccicares.org for more information.
Powered by JazzHR