Job Details
Job Type
Full-time
Description
Create and maintain the Customer database with all Customer information including: Account number, Billing and Shipping addresses, Contacts, Representatives (Sales, Customer Service, Planning), Financial information, Shipping Manifests, Industry Classifications, Customer Specific Quality and any other requirements per EUP instructions
Enter and maintain the Customer's purchase orders to ensure the Customer's requirements are accurately entered into the system for further processing by Engineering, Production, Quality, Shipping and Accounting processes
Utilize the Case Management system by following EUP instructions to record and process Customer returns or complaints
Proactively work to prevent or resolve potential issues by monitoring Customer activities and seek resolution with Manager
Cultivate strong relationships with assigned Customers to ensure high levels of satisfaction
Maintain appropriate confidentiality in regards to Customers, accounts and internal processes
Ensure on a daily basis that workstation area is clean and orderly
Requirements
Minimum 2 years in Sales/Customer Service environment preferably within a manufacturing company
Fully proficient in MS Office applications (Outlook, Excel, and Word) and able to perform tasks within company's ERP system (Epicor preferred)