Job Details
Position Type and Expected Hours of Work: This is a full-time position that will require 40 + hours per week.
Summary/Objective
Provide customer experience training, technical support, and performance coaching for HVAC Service Technicians.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.
Day To Day Job Duties
- The workday determined by customer needs (in the event of emergencies off hours may be needed).
- Provide trouble shooting support to the Service team via calls, video call (ie Facetime) and, text.
- Prepare and conduct weekly meetings and trainings.
- Perform site visits as needed (escalated customer service issues and high-level troubleshooting).
- Monitor fleet.
- Manage full job cycle within "Service Titan" software.
- Order and coordinate materials for service jobs.
- Work with the dispatch manager to ensure proper skill match for the Service team.
- Perform 1 on 1 s and performance evaluations that include analytical feedback to the Service team.
- Ensure team is properly staffed.
- Manage employee performance issues to include disciplinary action up to and including termination.
- Screen and hire qualified HVAC Service Technicians
- Train Service Technicians on technical aspects of position
- Provide performance coaching
- Ensure compensation is competitive
Competencies
- Customer/client focus
- Experience using "Service Titan" software
- Leadership that fosters teamwork
- Time Management
- Excellent communication
Required Skills/Abilities
- 8 years' experience in HVAC FHW, FHA, AC systems
- 3 to 5 years of field technician management
Education Or License Requirements
- EPA certification / Gas License
Additional Compensation: This position will include an annual target bonus based on performance.
Supervisory Responsibilities: This position has supervisory responsibilities
Work Environment: Office and field
Physical Demands
This is a mixed-demand job. It is both:
A field-based job that requires prolonged periods of driving. It also requires working with your hands in basements and attics. Must be able to lift at least 50 pounds.
A sedentary job that requires prolonged periods of sitting at a desk, talking on a phone, and looking at a computer screen.
About HomeWorks Energy
HomeWorks Energy is a trusted Mass Save partner, helping Massachusetts neighbors all over the state save energy and money at home. Our certified home energy experts have performed more than 200,000 Home Energy Assessments and we re proud to be the largest Home Performance Contractor in Massachusetts, leading the region in energy efficiency. Be a part of a growing organization that is passionate about working together to save energy and reduce cost.
As an Equal Opportunity Employer, HomeWorks Energy celebrates diversity and is committed to fostering an inclusive environment for all of our employees. We do not discriminate against race, color, religion, national origin, sex, age, gender identity or expression, sexual orientation, physical or mental disability, veteran status or any other applicable characteristics. All employment decisions are based on qualifications, merit, performance, and business needs.