Job Details
We have an opening in our **Field Service, Customer Service** department for a **Lead Field Service, Customer Service**. We are passionate about the environment while delivering life sustaining, high quality water service to families and communities. We embrace progress, provide training & development to inspire success in every aspect of our business and culture. In addition, we provide a competitive benefits package and 401(K). **Job Description**
The Lead Field Services, Customer Service is responsible for providing excellent customer service by successfully scheduling and leading the activities of the Field Service Customer Service Team. Responsibilities vary by region, but may include overseeing or directly performing customer service activities related to the operations and maintenance functions on the Companys distribution assets including, but not limited to, meter reading, water quality complaint, services, and hydrants. In addition, they will be responsible for either overseeing, or performing emergency repair work and assisting with Customer Service activities.
* Leads activities of the Customer Service Team including, scheduling, coordinating resources, and monitoring performance to establish and meet Company and Region Field Service initiatives and goals. Partners with the Superintendent to effectively manage the team.
* Effectively communicates with the team and leadership to ensure team members are demonstrating Company values and their work is contributing to Company goals. The lead will also be responsible for training and development of team members to ensure the team has the skills required to perform the work.
* Performs all administrative functions required to successfully perform the role, including but not limited to work order creation and closure, keeping operations and maintenance records current in the system, generating monthly production reports, approving invoices and purchasing orders, and other computer based tasks.
* Is responsible for the regions meter reading activities including the adherence to the Companys billing cycles, identification of efficiencies, assignment of resource.
* Either directly, or by directing the work of others, maintains the distribution assets, including flushing mains, hydrant maintenance, service box repairs, and other system upkeep as needed or required.
Either directly or through coordinating the work of others, installs assets, including mains, hydrants, services, and meters.
* Works directly with customers, as well as state and local town officials, as needed, to proactively coordinate all Customer Service related activities to establish a positive rapport with local communities.
Works directly with contractors to coordinate activities while ensuring compliance to the Company standards. This includes ensuring safety, water quality and customer satisfaction requirements are met. Oversee linebacker work within the region.
* Leads or directly maintains Company facilities, including snow plowing, tree work, road repair, and dam maintenance.
* The Company is committed to providing a safe workplace. This position is responsible for learning, following and ensuring compliance with all safety rules. This includes rules and regulations in the Company Safety Manual, OSHA regulations and other state, federal, or governing bodys rules and regulations.
* Performs other duties or special projects as required or as assigned.
**Minimum Qualification**
EducationDegree *Equals* High School DiplomaSkillsSkill *Equals* Water qualityProficiency *Equals* HighSkillsSkill *Equals* Hydraulic Modeling and DesignProficiency *Equals* HighSkillsSkill *Equals* Respirator useProficiency *Equals* RequiredSkillsSkill *Equals* Computer skills Proficiency *Equals* HighSkillsSkill *Equals* Analytical analysis and problem solvingProficiency *Equals* HighSkillsSkill *Equals* CommunicationProficiency *Equals* RequiredLicenses and CertificationsCertification *Equals* Commercial Drivers License, CDL ALicensesLicense *Equals* Drivers License Years of ExperienceRole *Equals* Three to five years experienceDetails *Equals* Experience in Field Services or similar position. **Primary Work Location**
93 West Main Street
Clinton, Connecticut, 06413
United States
**Work Environment and Physical Demands Code**
B - Blend