Job Details
Job Summary
Manages service operations within the dealership to maximize return on investment and optimizes Service Department processes to ensure customer satisfaction. Grows service labor sales and controls expenses.
Job Duties
Develops, communicates, and monitors Service Department processes to ensure customer satisfaction
Creates annual Service Department goals and budget, in alignment with the organization's financial and operational objectives
Executes Service Department marketing plan and monitors monthly to achieve departmental goals
Coordinates customer clinics, field days, and related promotional events
Submits service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
Reviews work orders for completeness and accuracy prior to customer billing
Ensures all departmental tools, equipment, and vehicles are in good working order
Manages recruiting, staffing and employee development activities for employees reporting to this position
And other duties as assigned
Qualifications/Requirements:
3+ years experience in Service Department operations
Ability to use Microsoft Office and the internet
Ability to write and speak effectively to individuals and groups
Familiar with John Deere and competitive products
Basic understanding of financial principles relative to Service Department operations
Ability to analyze and interpret internal reports
Ability to work extended hours and weekends
Excellent customer service skills
High School Diploma or equivalent experience
Valid Driver's License with a clean driving record