Job Details
**Customer Service Rep**
* 325 W 1st St, Duluth, MN 55802, USA
* Employees can work remotely
* Full-time
**Company Description**
**Informa Markets** creates platforms for industries and specialist markets to trade, innovate and grow. Our portfolio is comprised of more than 550 international B2B events and brands in markets including Healthcare & Pharmaceuticals, Infrastructure, Construction & Real Estate, Fashion & Apparel, Hospitality, Food & Beverage, and Health & Nutrition, among others. We provide customers and partners around the globe with opportunities to engage, experience and do business through face-to-face exhibitions, specialist digital content and actionable data solutions. As the worlds leading exhibitions organizer, we bring a diverse range of specialist markets to life, unlocking opportunities and helping them to thrive 365 days of the year.
**Job Description**
* Answers incoming phone calls and emails promptly, courteously and correctly; answers questions, researches and resolves problems and provides information in a clear and concise manner.
* Places outbound calls to solicit information encourage attendance and/or purchase additional products and register for the events.
* Follows up on customer inquiries and research to assure satisfactory completion.
* Remains current on changes in divisional facts, policies, procedures and product offerings.
* Knows and understands individual product components and customer bases so that individual is well informed and accurate when providing information
* Qualify buyers by researching and collecting data and updating Salesforce with integrity.
* Performs additional duties as assigned.
**Qualifications**
* High school degree or equivalent plus two years customer service experience.
* Proficient data entry skills with knowledge of computers and using the internet.
* Software including, but not limited to Microsoft Word and Excel and other office equipment.
* Sales, interpersonal communication and relationships.
* Accurate abilities in English, grammar and math required.
* Call center experience.
* Positive and effective customer-service orientation along with problem-solving and conflict management skills.
* Organizational and time management skills.
* Knowledge of correct office protocol and professionalism in a business environment.
* Knowledge of trade shows and/or marketing industries is preferred.
**Additional Information**
**We offer:**
* Competitive Compensation Package
* Access to LinkedIn Learning and other development/training opportunities
* Health and Wellness Benefits (medical, dental, eye)
* 401K and Matching
* Employee Stock Purchase Program
* Generous PTO policy
* Work-life balance
* Additional discounts through various partnerships
*We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.*
**Job Location**