Job Details
**Table Games Dual Rate Dealer**
GENERAL SUMMARY
The floor person and poker supervisor are responsible for preserving the integrity and orderly operation of assigned games and assets in accordance with all applicable rules, laws and regulations. The dealer shall efficiently deal and protect assigned games as described in established PR&C SOPs, policies, procedures, and internal controls while maintaining compliance with rules, laws, and regulations. In Poker, the dealer is also responsible for filling and exchanging chips on the poker floor while protecting the casino bank. The table operations dual rate dealers shall carry out the responsibilities of both the dealer and, when required, the floor person or poker supervisor.
FOUR DIAMOND SERVICE AGREEMENT
All team members will display a four-diamond commitment to customer service through the delivery and maintenance of the quality standards established by Pechanga Resort and Casino.
KEY RESPONSIBILITIES
FLOOR SUPERVISION
Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
Table games floor persons shall supervise, coach, instruct and direct table games dealers in proper procedures of appropriate aspects of table games operations including, but not limited to, correction of errors, recommendations of disciplinary actions and monitoring all work processes.
Poker supervisors will directly supervise the operations of assigned games.
Monitor table games activities for adherence to casino and government rules, regulations and procedures.
Protect the integrity of all games including monitoring chip purchases, ensuring all transactions are correct and maintaining security and integrity.
Assist in the administration of disciplinary or corrective action, and monitor post-disciplinary performance of assigned employees.
Track and document play of patrons including but not limited to monitoring wager amounts, length of play, purchase amounts and wins/losses.
Ensure appropriate and professional care and service are provided to guests and employees.
Ensure the protection and integrity of games, currency, chips, playing cards and other assets.
Practice and foster open, clear, two-way communication with all related departments and superiors.
Provide ongoing advice, support and direction to dealers.
Apply positive communication, interpersonal and leadership skills with employees at all times.
Proactively manage and direct the performance of assigned dealers. Provide and recommend training and performance enhancements and evaluations.
Supervise, direct, coordinate, influence and persuade employees in order to maintain company service standards.
Maintain excellent grooming and personal conduct according to company standards and ensure dealers do the same.
Interact with department and company employees in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way and cross-culture communications.
Other duties as assigned.
Based upon operational/staffing needs, other duties as assigned may include, but not be limited to, the following:
o Pencil responsibilities including efficiency in Virtual Roster/Pit Manager.
o Reviewing and maintaining the necessary records pertaining to pit activities including daily and monthly review of operations and financial data provided.
o Adhering to and ensuring compliance with all company policies, procedures and internal controls and government regulations.
o Monitoring and managing staffing levels and labor costs and optimizing utilization of assigned pit(s) including adjusting table minimums and maximum bet levels.
o Managing and overseeing the efficient operation of all Poker functions or assigned pit functions and communications with related departments.
o Maintaining and ensuring adherence to all internal and external regulations, policies and procedures within assigned pit.
o In Table Games, Floor Persons will create daily reports on individual pit performance.
o Poker supervisors will pro-actively manage and direct the performance of poker employees; and, will provide and/or recommend training and performance enhancements and evaluations.
DEALING
Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
Adhere to and ensure compliance with all PR&C policies, procedures, SOPs, and internal controls and government regulations.
Maintain and ensure adherence to all internal and external regulations, policies and procedures within assigned games.
Protect and maintain integrity of assigned games and assets.
Exchange currency for gaming chips and pay or collect bets according to house rules.
Ensure accuracy and completion of all signatory paperwork specific to assigned games.
Effectively communicate with supervisors and obtain required approvals and acknowledgements according to established policies and procedures.
Maintain excellent grooming and personal conduct according to PR&C standards.
Acknowledge, greet, and converse (in a friendly, courteous, and professional manner) with customers who play at or approach assigned games.
Interact with department and PR&C employees in a professional and positive manner to foster good rapport, promote team spirit, and ensure effective two-way and cross-culture communications.
Sustain a courteous attitude and pleasant demeanor in all relations including guests and colleagues.
Abide by all company policies of PR&C.
Other duties as assigned.
DUAL RATE DEALERS
All of the above dealing and floor supervision responsibilities.
QUALIFICATIONS AND GUIDELINES
EXPERIENCE/TRAINING/EDUCATION
Floor Person - A high school diploma and some college preferred; at least one year experience in a table games/operations supervisory capacity or three years experience as a table games dealer; or, a combination of education and/or experience that provides the knowledge, skills, and abilities necessary for satisfactory job performance to successfully perform this job.
Poker Supervisor Same as the floor person, but supervisory experience as follows: two plus years of experience as a poker supervisor or floor clerk, or five plus years of experience as a poker dealer; or, a combination of education and/or experience that provides the knowledge, skills, and abilities necessary for satisfactory job performance is required to successfully perform this job.
Dealer Prefer one year dealing experience, and dealer must pass dealing auditions when held.
Dual Rate A minimum of three years of full-time, table games or poker dealing experience. The dual rate dealer must pass dealing auditions when held and pass an interview for the dual rate position.
COMMUNICATION SKILLS
Floor Person or Poker Supervisor - This position requires strong oral and written communication skills; must be fluent in reading, writing, understanding and speaking English.
Dealer This position requires the ability to read, understand, and speak English to communicate with guests and team members.
Dual Rate Same as floor person or poker supervisor.
MATHEMATICAL SKILLS: Basic Math
REASONING ABILITY: This position requires the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. This position also requires the ability to deal with problems involving a few concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
Floor Person and Poker Supervisor - Qualify to obtain and maintain Class A Gaming and State Key Licenses
Dealer Qualify to obtain and maintain a Class A Gaming License
Dual Rate Same as floor person and pok