Job Details
Salary: $14.00 Hourly
Location : Lakeview Fitness - 700 Lakeview Parkway - Vernon Hills, IL
Job Type: Part Time
Job Number: 2019-00085
Department: PART TIME LF CUSTOMER SERVICE
Opening Date: 01/05/2023
Closing Date: 7/31/2024 3:08 PM Central
Summary
Under the direction and supervision of the Customer Service Supervisor, the part-time Customer Service Representative will provide quality customer service, register participants, serve as receptionist/greeter for visitors to the Lakeview Fitness Center, and perform miscellaneous clerical duties.
Supervision
Immediate Supervisor: Customer Service Supervisor
Qualifications
Must be at least 16 years of age. Requires strong people and customer service skills and the ability to communicate effectively with the staff and public. Good math skills, the ability to follow through on detailed work, and solid computer and keyboard skills required. Previous cash handling and customer service experience preferred. The successful candidate must be able to project a professional appearance. Must have a CPR/AED certification or be willing to complete CPR/AED training within the first 60 days of employment.
This position requires the ability to work 5:00A - 7:30A a minimum of 2 days per week.
Essential Job Functions
- Promptly greet guests in a pleasant and friendly manner.
- Provide excellent customer service to all customers. Maintain a professional, diplomatic, and friendly relationship with customers.
- Check in members and guests, collect daily fees.
- Register customers for membership passes, programs, and events using registration software. Renew memberships and process key fobs.
- Review daily facility activities and upcoming events; be familiar with current programs.
- Accept payments, process transactions and receipts. Prepare daily deposit worksheet.
- Comply with all cash handling procedures.
- Comply with the District's dress code by coming to work in clean, presentable clothing and wearing an employee nametag.
- Answer phone calls and handle appropriately.
- Answer questions about the organization, its facilities and programs. Promote Park District programs and services.
- Use email to communicate with customers and staff.
- Maintains the cleanliness and organization of the front desk.
- May be scheduled during early mornings, evenings, holidays, weekends and during times of registration peak demand.
- Provide tours of facility as needed.
- Attend staff meetings as scheduled.
- Completes light facility cleaning, including wiping down fitness equipment, as directed.
- Performs periodic pool safety checks and chemical readings as trained.
- Racks weight equipment, as needed.
- Perform a variety of clerical functions such as filing, making copies, sorting mail, and stocking literature wall with brochures and pamphlets. File paperwork and assist in maintaining records. Type simple tasks and material as assigned.
- Perform opening and closing duties of the facility as needed.
- Assist with special events.
- Act as "Manager on Duty" when a Supervisor or Customer Service Representative - Lead is not present during nights and weekend shifts. Manager on Duty responsibilities include: resolving customer concerns, resolving incidents and processing incident and accident reports as necessary, contacting appropriate personnel for emergencies, monitoring facility by periodic building walk-throughs, general awareness of, and responsiveness to, facility and program needs at all times.
- Perform related duties as required by management to meet the needs of the District and the customer.
Additional Legal Statements
Vernon Hills Park District is an Equal Opportunity Employer. Vernon Hills Park District ensures equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation or disability. Vernon Hills Park District has a policy of active recruitment of qualified minority teachers and non-certified employees. Any individual needing assistance in making application for any opening should contact the Department of Human Resources.
Facility and Program Discounts - Family Aquatic Center - no cost for employee & resident rate for immediate family
- Fitness Membership - no cost for employee & resident rate for immediate family, 25% discount for personal training, 2 hours of babysitting per day while employee is actively working
- Programs operated on a contractual basis - discount of 10% - 20% off resident rates for employee and immediate family (discount is determined by Superintendent of Recreation)
- Programs operated directly by the District -discount of 50% off resident rates for employee and immediate family, 10% off resident rates for HAP and no discount for childcare (employee responsible for full cost of program supplies)
- Facility rental - discount of 50% (reservation cannot be made more than 30 days prior to the rental date and the employee is responsible for the rental set-up and clean-up)
Some part-time positions may include benefits at a future date such as paid time off, pension and health insurance if the employee's annual hours meet a 1,000 hour or 1,560 hour requirement.
01
Are you available to work 5:00A - 7:30A, a minimum of 3 days per week?
Required Question