Job Details
Job Location SCP Redmond - Redmond, OR Education Level High School **Summary**
Food & Beverage Servers are vital in developing connections to patrons within our eating establishments. They develop and nurture guest relationships from the first point of contact with a guest, through a meal, and throughout many meals for many years to come. We seek out team members who are honest-to-goodness members of Club Human. They have the ability to authentically develop pathways for real relationships with our guests and endear them to our businesses for years to come. Our goal is to hire Food & Beverage professionals who see each dining experience as a unique opportunity to engage with their fellow-humans and make their experiences enthusiastically positive.
The Food & Beverage Server shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the SCPs Culture & Core Values.
**You**
Offer radically-friendly hospitality. You serve guests according to best practices and cultural values (do good and contribute joy!). You have upselling skills and product knowledge to ensure all guests receive their favorite F&Bs. You maintain ownership and contribute to guest-happiness and successful sales. You are able to read your fellow-humans and own your mistakes. You have great problem-solving and reasoning skills.
**The Job**
* Anticipate guests needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
* Observing guest reactions and conferring frequently with team members to ensure guest satisfaction.
* Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
* Serves guests according to established SCP procedures.
* Follow Hotel policies with lost and found items.
* Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
* Continuously promote sanitation, safety, and security efforts.
* Encourage Social Media/5-star compliments or reviews on OTAs.
* Embrace and exemplify the SCP Culture & Core Values in your day-to-day job duties.
* Report to the F&B Manager/F&B Supervisor on-time, rested, and ready to grow(!).
* Maintain a professional demeanor and attitude.
* Take orders, accept payments, compute guest checks, operate a point-of-sale register system.
* Ensure daily setup procedures are complete; complete prep for next shift.
* Perform routine cleaning duties as assigned. Bus tables as needed.
* Set up and serve special functions and events as scheduled.
* Reports tips for each pay period.
* Adhere to relevant Food Safety Hygiene standards.
* Remain up to date on current safety issues to ensure compliance with all health and safety regulations.
* Work in a safe manner and abide by OSHA regulations and the Hotels policies in regard to accident and incident reporting procedures.
* Inspect, plan and ensure that all materials and equipment are in complete readiness for service.
* Maintain knowledge of correct maintenance and use of equipment.
* Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
* Other duties as assigned.
**Job Requirements**
* Must be a United States citizen or possess a valid work permit.
* Must be able to read, write, and speak English. Fluency in other languages is beneficial.
* Must be able to accurately follow instructions, both verbally and written.
* Ability to work a flexible schedule that may include evenings, weekends, and holidays.
* Must be able to work in a fast-paced environment with urgency and empathy.
* Outstanding coordination and multi-tasking abilities.
* Professional in appearance and demeanor.
* Ability to learn, understand, and work within POS, PMS, CRM, and other Hospitality specific software systems.
* Must have the ability to deal effectively and interact well with guests, vendors, and team members.
* Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner.
* Knowledge of food and beverage service operations preferred but not required.
* State Alcohol Serving Certificate and State Food Handlers Certificate.
* Ability to calculate figures and amounts using basic math.
**Education and Experience**
* High School Diploma or equivalent.
* Previous customer service experience required.
* Previous F&B experience preferred.
* Must have State Issued Food Handler's Certificate.
* Must have State Alcohol Server Certification.
**Working Conditions**
* Must be able to stand and move freely about the property for the majority of the shift.
* Must be able to lift, carry, push, pull 50 lbs.
* Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
* Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis.
* While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat).
* Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).
* Must be able to work in variable room temperatures.
* Noise level is usually moderate.
* Dexterity in using kitchen equipment or utensils and carrying heavy trays.
This job description in no way states or implies that these are the only duties to be performed by this employee. They will be required to follow other instructions and perform other work-related duties requested by their supervisor.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* *Possesses Bachelors Degree or equivalent or Three to Ten years related experience and/or training, or equivalent combination of education and experience.*
* *Has minimum of One (1) year broad HR generalist experience;*
* *Has solid knowledge of applicable federal and state labor laws.*
* *Possesses advanced knowledge of personnel policies and practices.*
* *Possesses expert project management and consultative skills in addition to excellent verbal and written communication and counseling skills.*
* *Demonstrates ability to handle multiple priorities in a highly transactional, fast paced environment*
* *Has excellent integrity and demonstrates good moral character and initiative.*
* *Has proven ability to communicate and work with people in a teamwork environment.****Job Requirements***