Job Details
We are building a World Class Service Center and invite you to join a team of people who are committed to a core objective of supporting life changing service and providing professional expertise to the operations and leaders we support.
About the Company
Pennant Services is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. Affiliates of Pennant Services operate senior living, home health, hospice, and home care operations across 14 states and we are growing! These operations have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the "Service Center," a world-class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual agencies.
Something else that sets us apart from other companies is the quality of our most valuable resources - our people! We are dedicated to living out our culture as defined by our core values, "CAPLICO":
Customer Second
Accountability
Passion for Learning
Love One Another
Intelligent Risk Taking
Celebrate
Ownership
By incorporating these principles at all levels of our organization, our employees feel valued and excited about their impact on our service center team members and operational partners. Our culture fosters excellence both personally and professionally and promotes development that leads to continued success.
JOB SUMMARY
The Quality Coordinator role is part of the Pennant Quality Team and reports to the Director of Quality (DOQ). They will assist the Quality and Clinical Support Teams with monthly, quarterly, and yearly tasks as well as perform administrative duties. The Quality Coordinator will work together with quality and clinical leaders to plan, track, and execute processes that improve results.
DUTIES & RESPONSIBILITIES
- Partner with department resources to support existing quality and clinical organization reports - includes monthly scorecards for clinical and quality outcomes.
- Create and maintain comprehensive documentation, reports and records related to quality improvement activities.
- Assist in preparation of quality improvement meetings and training sessions.
- Support the implementation and monitoring of quality performance improvement projects.
- Work with Quality Partners to collect data to identify areas for improvement.
- Ensure CAHPS, HIS, and OASIS compliance through tracking, monitoring, and compiling of data.
- Partner with additional resources to support new start-ups, partnerships, and acquisition's compliance within the Quality Reporting Program.
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)- Must possess, as a minimum, a high school diploma or its equivalent. Associate's Degree preferred.
- Experience with Home Health and Hospice quality improvement concepts and practices preferred.
- Extensive experience in Microsoft Office Suite Applications - Excel, Outlook, Teams, Power Point, Word.
- Ability to collaborate effectively with individuals at all levels of the organization.
- Strong commitment to maintaining confidentiality and handling sensitive information appropriately.
- Excellent interpersonal skills and the ability to work well in a team environment.
- Strong problem-solving and critical-thinking skills and ability to adapt to changing environment.
- Excellent communicator.
- High attention to detail. Responsible for many moving parts and projects.
- Takes ownership in their results & processes.
- Self-Driven. Doesn't rely heavily on permission or direction.
- Professionalism in all aspects of interaction and communication at work.
Additional Information We are committed to providing a competitive Total Rewards Package that meets our employee's needs.
From a choice of medical, dental and vision plans to retirement savings opportunities through a 401(k), company match and various other features, we offer a comprehensive benefits package. We believe in great work, and we celebrate our employees' efforts and accomplishments both locally and companywide, recognizing people daily through our Moments of Truth Program. In addition to recognition, we believe in supporting our employees' professional growth and development. We provide employees a wide range of free e-courses through our Learning Management System as well as training sessions and seminars.
Compensation: DOE
Type: Full Time
Location: Eagle, ID
If interested in this position, please submit a resume for consideration. We look forward to hearing from you!
About The Pennant Group
We are proud to be affiliated with the Pennant Group, Inc. (NASDAQ: PNTG). Pennant was created in 2019 in connection with The Ensign Group, Inc.'s (NASDAQ: ENSG) spin-off of its home health, hospice, and senior living businesses. We believe that through our innovative operating model, we can foster a new level of patient care and professional competence at our independent operating subsidiaries and set a new industry standard for quality home health and hospice and senior living services. You can learn more about The Pennant Group at www.pennantgroup.com
The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at