Job Details
About the Position:
The Mid IT Support resolves IT support requests from employees.
The Mid IT Support answer employee questions regarding computer systems, mobile devices, multifunction printers/copiers and videoconferencing tools.
Mid IT Support gathers and analyzes data to diagnose problems with computer systems, mobile devices, multifunction printers/copiers and videoconferencing tools.
Mid IT Support installs new software and hardware drivers and updates existing ones as needed.; and logs all service requests and service request updates as needed.
RequirementsBasic Requirements and Qualifications:
Bachelor of Arts or Science degree from a four-year accredited university.
More than 5 years of experience in the below areas:
Computer hardware, software, networking, and operating systems
Troubleshooting common issues related to desktops, laptops, printers, and mobile devices
Communicating effectively:
listening to users' issues, asking clarifying questions, and providing clear and concise instructions or explanations
Experiences in analyzing symptoms, identifying root causes, and implementing appropriate solutions, whether independently or by escalating to higher-level support teams
Familiarity with IT Operation ticketing systems or help desk software
Experience in providing remote assistance to users located offsite or in different locations, experience with remote support tools and technologies
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