Job Details
FirstPRO is in search of a Desktop Engineer for our client located in Marlton, NJ. The Desktop Engineer will be responsible for maintaining and improving the end user computing hardware and software environment that the staff use on a daily basis. This includes desktop and laptop computers, printers, customer support, desktop software, operating system configuration and any other end user peripherals implemented by the IT department. This is a hybrid, year long contract position. Local candidates only please.
Primary Responsibilities:
- Obtain business requirements, perform initial analysis, provide budget estimations, research and propose computing solutions for implementation as well as plan and implement those solutions.
- Responsible for developing project timeline and delivery of medium to large scale projects.
- Identify and document business requirements and opportunities to improve end user computing.
- Research best practices and design solutions.
- Evaluate products both hardware/software and prepare justification and recommendations for procurement.
- Presents solutions to IT management for inclusion in the IT Project Portfolio.
- Responsible for documenting process and procedure to support end users.
- Responsible for after hours support calls from staff and the IT Helpdesk.
- Responsible for identifying process improvement opportunities to increase customer satisfaction rating.
- Responsible for accurately tracking corporate assets and license compliance.
- Testing and implementation of client and server based applications.
- Respond to escalated helpdesk cases submitted by the end user community for hardware and software break/fix problems.
- Installation of end user hardware and software.
- Dispatch and manage third party vendors for on-site support.
- Accountable for closure of helpdesk cases within documented Service Level requirements.
- Total responsibility and accountability for ticket resolution from inception to closure for all issues reported.
Qualifications:
- 4-6 years of related experience
- Ability to project manage medium to large size projects
- Effective troubleshooting
- Certifications: A Plus, Microsoft Certified Professional (MCP). Microsoft Certified Technology Profession (MCTP) a plus
- Experience with enterprise desktop and mobile management systems
- Experience with Office365 a plus but not required
- Ability to create complex software packages and distribute to end users
- Experience with Active Directory and GPOs a plus but not required