Job Details
Job Description
InGenesis is currently seeking Call Center Representatives to work with our client in Albany, NY. In this role, you will be working in the NYS Office of the State Comptroller - Retirement System's Call Center.
Apply today and we'll reach out to answer any questions you may have!
Job Duties
Provide initial personal contact response over the telephone to customers regarding self-service and navigation of Retirement Online, the Retirement System's portal
Resolve customer requests, questions, or problems by explaining and interpreting their account information in Retirement Online
Update information on Death/Survivor Services
Assist customers in registering for Retirement Online through identification of the callers
Document callers' issues with system use and logs Problem Incident Reports (PIRS) in the event that Retirement Online is not operating as designed or there is a system defect.
Assist in the completion of casework and resolution of other Retirement System matters, as necessary
Scan loan forms and completing basic data entry to initiate the loan process.
Resolve calls pertaining to rudimentary Retirement System matters (e.g., form requests, death reports, faxes).
Access and navigate Retirement Online, the Internet and OSC's Intranet
Other duties as assigned
Required Qualifications
Exhibit excellent interpersonal skills with staff and customers, both in-person and over the telephone
Possess effective oral and written skills
Perform tasks accurately and within specific time frames
Can operate a personal computer or laptop
Able to learn and use the Retirement's System's databases, Retirement Online, the Internet and OSC's Intranet to access Retirement System laws, policies and procedures and respond to customer inquiries
Spanish speaking is a plus
*Pay rate range commensurate on experience.
About InGenesis
InGenesis is one of the largest staffing firms in the industry and is among the largest diversity-owned healthcare staffing firms in North America. InGenesis is dedicated to placing people in positions that preserve life, improve lives, and inspire others. This does not happen without passionate people: skilled colleagues who are motivated to create innovative solutions and deliver superior service to our clients. InGenesis counts almost half of the Fortune 500 in our nearly 300 clients, including clients in the healthcare, life sciences, higher education and pharma industries.
EEOC Statement
InGenesis is proud to be an affirmative action employer and is committed to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know by visiting our website at