Job Details
Job Details
Job Location
Corporate HeadQuarters - Pendergrass, GA
Position Type
Full Time
Salary Range
$44,000.00 Salary
Job Shift
Day
Job Category
Customer Service - Parts
Description
The Role
In this key role at Takeuchi, the Parts Coordinator is responsible for coordinating activities to support customers with their parts needs. This will be achieved by performing the following duties:
Key Performance Areas
- Answer phone calls and e-mails from customers to address any customer concern with the highest level of response and attention
- Speak with customers on a daily basis regarding parts troubleshooting, parts manual support, order support, and return requests
- Create and maintain a close relationship with customers to actively process parts orders
- Provide ongoing communication with and support to customers and colleagues
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Support and assist with emergency orders with the utmost urgency and attention
- Monitor back orders and work closely with the Purchasing Department to expedite for fastest delivery to customers
- Communicate estimated parts ship and arrival time, including regular updates
- Monitor dealer stocking patterns and stock to emergency ratio to performance
- Promote parts programs and ensure dealer accounts are taking advantage of all benefit programs available
- Maintain knowledge of parts and service bulletins to best support and understand machines
- Work closely with the Service Department sharing information regarding the product in order to better assist customers and understand their active fleet
QualificationsCandidate Profile
The ideal candidate will possess the following qualifications:
- Associates degree in Business or equivalent experience
- 2-4 years' experience in customer service or related area
- Experience in automotive industry, construction industry or with heavy equipment strongly preferred
- Strong social and communication skills and the ability to work and communicate effectively with people on all levels
- Very strong organizational skills and the ability to manage multiple projects and requested tasks, providing updates of these within set deadlines
- Proficient in Microsoft Office
Skills and Background:
- Ability to maintain positive and professional behaviors in high volume situations
- High attention to detail and accuracy
- Knowledge of supply chain and logistics networks
- Analytical and conceptual thinking - using logic and reason, creative and strategic skills
- Communication skills - interpersonal, presentation and written
Takeuchi is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.