Job Details
Why Kauffman Capital
We specialize in the short-term rental of lakefront luxury homes at Lake Anna. We utilize smart technology and amazing people to provide superior guest experiences. This results in an abundance of 5-star reviews and a growing client base of high-quality happy guests. As a part of our growing team, you can contribute to and share in our continued success.
What we re looking for
We are looking for a strong General Manager of Operations to help lead our cleaning and maintenance teams. The ideal candidate leads by example, communicates effectively, and is passionate about every detail, making positive experiences in every interaction with team members, guests, and owners.
Compensation
- $50,000 - $100,000 / year
How you can help
- Oversee a portfolio of 15-20 lakefront, luxury, and new properties.
- Treat each property with care and attention as if it were your own.
- Treat owners and guests like friends and family.
- Effectively respond to and solve guest and homeowner issues.
- Develop and maintain an expert level knowledge of all properties.
- Identify, prioritize, and resolve operational issues promptly.
- Coordinate cleaning operations between 4-6 teams to uphold property standards.
- Manage supplies to ensure all homes are fully stocked for guests.
- Oversee maintenance to guarantee timely repairs and property upkeep.
- Support and enhance guest communication to ensure superior guest satisfaction.
- Conduct periodic property inspections prior to guest and owner arrivals.
- Occasionally perform basic home cleaning, maintenance and troubleshooting.
The skills you ll need
- Naturally friendly and nice
- Desire to learn, improve, and grow
- Excellent professional communications skills (written and verbal)
- Strong problem-solving abilities
- Highly responsive and reliable
- Ability to work well under pressure in an agile, fast-paced environment
- Organized with a strong attention to detail and ability to maintain multiple calendars
- Basic computer and technology skills required
- Prior experience with hospitality, travel, housekeeping, cleaning, or home maintenance a plus
Work environment and physical demands
- Availability to respond to guest messages on nights and weekends
- You will need your own reliable transportation to occasionally visit the homes
- Occasional need to perform basic housekeeping and maintenance duties
What you ll get
- Unparalleled learning and career advancement opportunities
- Everything you need to be successful
- Great colleagues and culture
Kauffman Capital LLC is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.
Kauffman Capital LLC is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.
Some positions may require that you drive a personal vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver s license, and be at least 18 years of age.
An offer of employment for this role will be contingent upon the successful completion of a background check.