Job Description of a Dispatcher: Effectively and professionally provides communications and dispatch services for ground emergency medical services.Duties and Responsibilities of Dispatcher: - Utilizes system status management computer system which monitors, updates, and controls the location and movement of units - Receives incoming emergency and non-emergency calls and promptly ascertains proper levels of response; allocates resources to match dynamic system demands - Dispatches and maintains radio communications with units - Monitors and documents response times of units - Maintain the cleanliness of the dispatch center and work area - Follows employer guidelines for customer service - Maintain patient confidentiality - Investigates and reports all response time exceptions - Answers requests and dispatches medical support personnel - Completes and submits daily status reports, including response time exceptions, response time reliability, exception percentages (by zone and for overall system), and unusual incidents - Monitors system performance and communicates system demands to field while recognizing the needs, capabilities, and limitations of field personnel - Responsible for complying with all local, state, and federal employment laws and company policies (i.e., Americans with Disability Act, Affirmative Action Plan, etc...) - Comply with continuing education requirements and maintain all certifications required by the employer - Function as public relations representative when dealing with facilities, agencies, etc. - Responsible for adhering to all company & departmental policies and procedures. - Perform other related duties as requiredCritical Qualifications of a Dispatcher: - High school diploma or GED required - Current Paramedic certification & experience preferred - Must type minimum of 30 WPM - Current Driver's License required - Current BLS certification required - EMD certification preferred upon hire, but required within 90 days of employment - CPR instructor certification preferred - Knowledge of local geography - Familiarity with data entry procedures - Effective written and oral communication skills - Effective interpersonal skillsAbout the West Central Arkansas Workforce Development AreaThe West Central Arkansas Workforce Development Centers specialize in recruiting and placing skilled professionals in a variety of industries on behalf of employers in Central Arkansas. We help people find jobs and provide workforce solutions to businesses.WCAPDD/Arkansas Workforce Center is an "equal opportunity employer/program," and "auxiliary aids and services are available upon request to individuals with disabilities." Arkansas Relay Service: 1-800-###-#### (Voice) 1-800-###-#### (TDD) or TDD 711.
West Central Arkansas Planning And Development District
05/17/2024
Hot Springs National Park,AR