Job Details
Capstone is helping our client hire a Desktop Support Technician to join their staff as a full-time employee. The Desktop Support position is responsible for interacting directly with employees via a ticketing system and calling users back to assist with issues. To be considered, you must be self-motivated, pleasantly assertive, and have high personal ethics. You must be able to develop professional and personal relationships with co-workers and end-users, and you must be a positive and people-oriented person with excellent oral and written English communication skills. Attention to detail is a must.
Direct Hire
Salary: $50-$60k
On-Site in Plano, TX
Summary:
Install drivers / hardware
New user set ups (set up new login profiles, printers, shortcuts, mapped drives, etc.)
Hardware support (desktops, laptops, printers, etc.)
1st and 2nd level troubleshooting
Assist with higher level tasks when needed
Qualifications:
Intermediate knowledge of networking (wired and wireless)
Office apps (documents, spreadsheets primarily)
Desktop Support knowledge within a corporate environment (domains, DNS, etc)
1st to 2nd level troubleshooting skills (some issues will require more than basic PC knowledge)
Great attention to details
Willing to learn new tasks / skills
Good written and verbal communication skills
Pleasant personality and ability to clearly communicate with people.
Must be able to succeed in a dynamic team environment and be open to overtime when necessary
Benefits Summary:
Health / Dental / Vision Insurance
Life / Disability Insurance