Job Details
**Bilingual Customer Care Commercial Specialist-New Rate $16/HR**
** Wilkes-Barre, PA**
Employer:
Category: Customer Service Job Type: Full Time
**Description**
Navient is looking for team members who will provide exceptional service and support to our customers! Bilinguals encouraged to apply!
Interviews will be conducted virtually via Microsoft Teams. We look forward to receiving your application and appreciate your flexibility and understanding.
WHAT WE DO:
We provide expert guidance, asset management, and business processing solutions to education, healthcare, and government clients at the federal, state, and local levels. Our passion and commitment to helping our clients and millions of Americans achieve financial success is what makes us an industry leader!
WHAT YOULL DO:
As a Bilingual Customer Care Commercial Specialist, youll play a critical role in assisting our customers as they navigate successful management and repayment of their loans. By speaking with our customers on inbound and outbound calls you will be voice of Navient to our customers, guiding them through their options to achieve account resolution and providing them with support that is easy and reliable.
LOCATION + START DATE:
Remote / Must live within 1 hour of Wilkes-Barre, PA
March 21st
We are committed to the health and safety of our employees and during this time of recommended social distancing, Navient will operate in a virtual environment. Qualified candidates will train and work from home until Navient returns to in-office operations. At that time, team members may have a twice a month onsite requirement.
PAY + BENEFITS:
The compensation for this role is $16.00 per hour + competitive benefits package.
Candidates fluent in Spanishwill also be eligible for a bilingual differential of $1/hrafter successfully completing training and the required assessment.
Full-Time Benefits:
3 weeks of PTO (increases to 4 weeks after just 1 year of service)
Medical, dental, vision (elected benefits start the 1st of the following month after enrollment)
401K (plus employer match)
Tuition Reimbursement
Employee Assistance Program
Local employee discounts
Optional pet insurance
SCHEDULE + TRAINING:
Remote Training: Monday-Friday, 8-5PM
Option of 3 shifts after training:
SHIFT ONE
Monday Tuesday, 12:00PM 9:00PM
Wednesday Friday, 8:00AM 5:00PM
1 Saturday per Month, 8:00AM 12:00PM
SHIFT TWO:
Monday Tuesday, 8:00AM 5:00PM
Wednesday Thursday, 12:00PM 9:00PM
Friday 8:00AM 5:00PM
1 Saturday per Month, 8:00AM 12:00PM
SHIFT THREE (includes 15% shift differential)
Monday through Friday, 12:30PM 9:00PM
OFFICE AND TECHNOLOGY REQUIREMENTS:
Navient will provide all hardware and software. Qualified candidates must secure the following to successfully execute job responsibilities:
?Dedicated phone line, either land line or VOIP
Reliable high-speed internet 100mbps download and 10 mbps upload
Ability to pick up computer equipment ONSITE the first day of training
Private workspace or home office free from distractions
MINIMUM REQUIREMENTS:
High School Diploma, GED, or Equivalent
Must be bilingual (Spanish/English)
6+ months of work experience, preferably in customer service, with priority given to student lending experience
An Associates or Bachelors degree may substitute for the 6+ months of work experience.
Must live within 1 hour of Wilkes-Barre, PA
Ability to attend mandatory training first four weeks
Ability to thrive and grow in a fast-paced, high-volume call center environment and think critically to provide customers with the information they need in an efficient and effective manner.
Superior customer service and interpersonal skills, including ability to maintain a positive, empathetic, and professional attitude toward customers at all times.
Excellent computer navigation skills, including the ability to multi-task and use dual monitors to toggle between screens and systems while speaking with customers.
Ability to develop and maintain an in-depth understanding of student loan servicing processing and possess the ability to effectively communicate program requirements in a clear and concise manner to support our customers.
Demonstrated ability to listen and hear the customers concern so that the appropriate response is given
PREFERRED QUALIFICATIONS:
Experience working in Call Center
Student lending or financial aid experience, a plus
College Degree
Socially distanced workstations are in the facility. Enhanced cleaning protocols have been put in place in the building and hand sanitizer dispensers are located throughout the building. Masks are required when entering the facility and must be worn in our offices all times.
Be proud of where you work Choose Navient as the next step in your career!
All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.
Navient is a drug free workplace.