Job Details
**Customer Service Agent- Branson**
Branson, MO, US Call Center - Branson **Capital Vacations strives for the best!**
Our mission is to deliver quality vacations to our members and guests.
**In addition to competitive compensation, Capital Vacations offers a variety of benefits including Company Paid Life Insurance, Long-term Disability, Medical, Dental, Vision, 401K, discounted Vacation Stays, plus start to earn Paid Time Off immediately.**
The Owner Care Specialist is responsible for interacting with Resort guests and Owners via the phone or in-person to gain or provide information in response to inquiries or requests while ensuring a superior customer service experience.
**Pay**
**$13- $15.50/hr**
**Principal Duties and Responsibilities**
* Responsibilities listed may not apply to all locations
* Possesses knowledge of all resort services.
* Answers phone calls using proper telephone etiquette.
* Answers guest questions about local restaurants and attractions.
* Coordinates with all other departments to ensure a smooth response to guests requests
* Possesses knowledge of reservation and billing systems
* Maintains and controls room inventory and availability
* Responds to online reviews in a professional and efficient manner
* Maintains neatness of work area
* Is familiar with area amenities and services
* Is able to float between departments on an as-needed basis
* Works with a local paralegal to assist owners with Deed issues
* Runs reports and corrects errors before guests check in
* Performs any other inventory management changes as directed by a supervisor or manager
* Other duties as assigned
**General Statement** - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
**Job Requirements**
Education, Essential Training / Certifications, and Experience:
* High School Diploma/GED
* Experience working with Owners in a timeshare or call center atmosphere
Skills, Knowledge, and Abilities:
* Basic computer skills
* Attention to detail
* Customer Service skills
* Ability to work with minimal supervision
* Excellent verbal and written communication skills
* Flexible schedule Ability to work holidays and weekends are a must
* Bilingual is a plus but not required
Shift: Additional hours may be necessary to meet deadlines and business needs
* Regular Hours and Weekend
Travel:
* None
**Employee Benefits**
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Medical Insurance
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Dental Insurance
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Vision Insurance
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Discounted Resort Stays
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Paid Time Off
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Life Insurance
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Long-Term Disability
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Professional Development
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Competitive Compensation
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Rapid Growth
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Corporate Discounts
Benefits are subject to eligibility and are subject to change. Supplemental coverage to benefits provided at no cost by Capital Vacations is the responsibility of the employee.