Job Details
Take your career to the next level with
eXcell
. We offer jobs with Fortune 1000 companies nationwide AND invest in your career development using our leading-edge training program.
Our client has a brand new opportunity for a qualified
Level 3 Deskside Support Technician to join their team
onsite in New York, NY.
Duties and Responsibilities: -
Provide white glove deskside support to client executives ( C suite)
-
Troubleshoot and resolve hardware and software issues, with a focus on Mac environments
-
Offer exceptional customer service, maintaining professionalism and discretion in high-profile settings
-
Collaborate with a team to ensure timely resolution of technical issues
-
Utilize ServiceNow for incident management and tracking
-
Coordinate with technical support resources for complex problem-solving as needed
Skills and Qualifications:
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Minimum 3 to 5+ years of experience in IT support roles, preferably in professional environments
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Proficiency in troubleshooting hardware and software issues, particularly in Mac environments
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Strong communication and interpersonal skills, with the ability to interact effectively with executive-level personnel
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Familiarity with incident management tools like ServiceNow
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Ability to work independently and as part of a team in a fast-paced environment
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Flexibility to adapt to changing priorities and handle multiple tasks simultaneously
$48.88 - $54.85 per hour
Full COVID-19 vaccination may be required.
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **
eXcell
Supports Equal Employment Opportunity**
eXcell
, a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit
www.excell.com
.