Job Details
What does an Entry Level Sales & Customer Support Representative do?
An Entry Level Sales & Customer Support Representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best Entry Level Sales & Customer Support Representatives are genuinely excited to help customers. They re patient, empathetic, and passionately communicative. They love to talk. Entry evel Sales & Customer Support Representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless, and these Entry Level Sales & Customer Support Representatives can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don t have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
Entry Level Sales & Customer Support Representative Responsibilities:
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers