Job Details
** Senior Banking Operations Support Specialist (20 hours) - SLC, UT (hybrid work schedule)**
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New Zions Bancorporations Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. We operate in a fast-paced, information-driven environment, which means we need people who bring diverse experiences, perspectives, and expertise to meet the ever-changing demands of a technology-driven world. We are grounded in the belief that improving the work is the work as we drive to create simple, easy, and fast solutions for our customers. Your ability to adapt, learn, and innovate helps increase revenue, reduce operational costs, and mitigates risk.
ETO provides opportunities for you to own your career growth through Diversity, Equity, and Inclusion, Women in Technology, and Workforce of the Future initiatives that allow you to network across the organization, volunteer in our community, and build your technical and soft skills. Together we are building a culture that values diversity and creates a space of belonging for all our team members. We believe that investing in your success is an investment in our customers and our business. Our people are what sets us apart and make us great.
**Zions Bancorporation** is now accepting applications for a ***part-time Senior Banking Operations Support Specialist (20 hours)*** position within the Exceptions group located in Utah. The schedule is Monday-Friday 7:00 am 11:00 am MT. The position will be a hybrid work schedule 3-4 days in office and 1-2 days work from home.
The ideal candidate for this position will have the skills and experience necessary to:
* Provide daily assistance via phone, email or chat, including diversified operational support to all bank employees throughout the corporation.
* Perform customer and account maintenance as applicable.
* Provide approvals on various items when needed base on authority levels.
* Be responsible for account documentation review assistance, multiple operational system/applications assistance, medallion guarantee resource, fee refunds and general operational support.
* Open specialized accounts as applicable.
* Ensure advice is in compliance with bank and regulatory guidelines.
* Approve transactions and exceptions to established policies and procedures.
* Act as liaison between branches/financial centers and other areas of the bank.
* Assist lower level staff as needed.
* Ensure established service level agreement requirements are met.
* Perform other duties as assigned
Qualifications
* Requires a High School diploma or equivalent and 8+ years of branch banking, bank operations, processes, procedure and regulations or other directly related experience.
* A combination of education and experience may meet job requirements.
* In Depth knowledge of banking functions, operations, systems, products, services, processes and procedures.
* Ability to work with branch staff and other internal departments.
* Must have excellent customer service, research and communications skills, both verbal and written.
* Ability to meet deadlines.
* Advanced problem resolution and follow-up skills.
* Must be accurate.
* Advanced knowledge of computer software including spreadsheets, word processing, etc.
* Ability to train and lead lower level staff.