Job Details
Major Goals and Responsibilities
- Field inbound calls in a professional manner.
- Respond to and resolve customer questions.
- Research possible solutions to customer issues.
- Enter incoming service and supply requests.
- Follow up with customers when necessary.
- Perform other miscellaneous duties as directed by the Customer Care Manager.
- Research and respond to billing inquiries from customers including questions regarding meter readings, program types, changes in billing, increase in rates, charge service, etc.
Behavioral Characteristics, Attitudes and Skills Required- Good listening skills
- Problem solving skills
- Strong communication skills, both verbal and written
- Empathetic
- Detail oriented
- Excellent organizational skills
- Willingness to learn and adapt
- Must be able to work in a high stress, fast-paced environment
- Dependable
- Attentive to customers' needs
- Team Player
Prerequisites- High school diploma
- Proficient PC and keyboarding skills with ability to multi-task through different applications/screen
- The ability to type 25 wpm
- Good numerical and analytical skills