Job Details
American Home Design is growing and we re seeking a highly motivated and experienced full-time Call Center Manager to oversee our call center operations. The Call Center Manager will be responsible for managing a team of 15 agents, ensuring they hit their daily, weekly, and monthly appointment goals. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record in managing call center operations.
Are you an inspirational leader? Do you provide pleasantly persuasive customer service? Are you a results-driven individual? Do you enjoy getting paid well for the success of your team? If so, this position could be a great fit for you!
Call Center Manager Job Responsibilities:
Manage our remote Call Center team to ensure they hit their daily/weekly goals
Confirm, verify, and issue appointments to our technicians
Coach & train new and existing agents
Monitor and manage the leads, dialer, and daily schedule
Pull reports, assist with payroll, technical support for the agents
Set appointments as needed
Work closely with the technicians
Report to and work closely with our Call Center Director who has been in this role with our company for over 12 years
Call Center Manager Benefits:
You ll be a key part of our local family-owned company that is growing!
Competitive compensation package including a base salary plus monthly & yearly incentives
Health Insurance Benefits, Life Insurance, Dental, Disability, and 401(k)
PTO and Paid Holidays
Partnership with 30 big box stores to generate new leads daily
Stability- our manufacturer has been in business for over 70 years and we have been in business for over 45 years
Opportunity for growth within the company
Call Center Manager Qualifications:
Demonstrated leadership skills with the ability to motivate and inspire team members
Strong knowledge of call center operations, including inbound/outbound calls, customer service, and sales
Excellent communication skills with employees and customers
Persuasive personality
Self-motivated and self-disciplined
Able to troubleshoot technical issues with agents
Ability to multitask between several programs at the same time
Must be able to work some evenings and every other Saturday (1/2 day)
Must be able to work at our office in Goodlettsville, TN (15 minutes north of downtown Nashville)
Must be able to pass a background check
American Home Design is a locally owned and operated home improvement company proudly serving TN for over 45 years. The Tennessean has ranked us as one of the Top Workplaces in TN for multiple years in a row. We provide a family-like environment and we respect & reward our team members contributions. If this is the type of company you d like to work for, please reach out to discuss the opportunity further.
Job Type: Full-time
Pay: $56,264.00 - $70,000.00 per year
Benefits:
Employee discount
Health savings account
Retirement plan
Schedule:
8 hour shift
Day shift
Evening shift
Monday to Friday
Ability to Relocate:
Goodlettsville, TN 37072: Relocate before starting work (Required)
Work Location: In person