Job Details
**Customer Service Coordinator Bradenton, FL**
Customer Service Coordinator
Posted 24 Days Ago
Bradenton , Florida
**Summary**
CUSTOMER SERVICE COORDINATOR RESPONSIBILITIES:
Communicate and work with the Warranty Manager daily to ensure homeowner warranty requests are addressed promptly.
Escalate issues to management with complete information/documentation.
Acquire an understanding of the warranty procedures and customer satisfaction philosophy.
Be able to identify and manage warranty related issues for our homeowners.
Diagnostic ability and communication, both verbally and written, are required to ensure proper tracking and resolution.
Must be well versed in industry standards, warranty guidelines, and successfully communicate our warranty policies to our homeowners.
Provide the highest level of customer service and customer satisfaction to our customers using the warranty manual guidelines.
You will supervise items that require subcontractor/vendor involvement to repair and or replace. This may include scheduling, follow up, and closure of the repair with the sub or vendor.
Submit completed work orders with information on all work performed including a description of the issue.
Forward daily work orders to subcontractor/vendor for resolution.
Manage and follow up on all scheduled repairs to ensure the customer is satisfied with the completed work.
Perform any other duties as directed by management
Write and issue Purchase Orders for work that is not a warrantable issue.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, responsibilities, and skills.