Job Details
* 17-Feb-2022 to 18-Apr-2022 (CST)
* Saddle Creek
* Germantown, TN, USA
* Hourly
* Part Time
*We provide benefits including 401(K), competitive pay, profit sharing potential and up to 50% discount on the fabulous clothes, jewelry, shoes, accessories, home furnishings and world-class beauty products we sell.*
*You are the great compassionate one:*
You love taking care of others, finding them what they want or need, making them happy and seeing them smile. When the other people in your life feel good, you feel even better.
If this sounds like you...YOU could be a good fit for the Soft Surroundings team.
*A little bit about our customers:*
They mean the world to us. Every woman who walks through the doors of a Soft Surroundings store, or calls us to order something beautiful from our catalogs or shops with us online is very familiar with taking care of others. Most of the time, she puts herself at the bottom of the To Do List. That's why every interaction is our chance to take care of her and we put her at the top of our list every time!
If you think you are, and you end up joining our team, here's how we will take care of you. We provide benefits including 401(K), competitive pay, profit sharing potential and up to 50% discount on the fabulous clothes, jewelry, shoes, accessories, home furnishings and world-class beauty products we sell. Plus, you'll have a fantastic opportunity to work with a growing, successful company'which means you can grow too.
*Here are the details:*
**Soft Surroundings**, **at Saddle Creek in Germantown, TN is seeking Part Time Sales Associates. We provide competitive pay, generous employee discount, profit sharing potential and an opportunity to work with a successful and growing company.**
**Responsibilities:**
* Ensures that customers receive the best possible service, including suggestive selling and assistance as needed
* Contributes to achievement of sales plan
* Efficient and accurate cash register and computer operations, etc.
* Maintains and demonstrates strong sales skills by maintaining high UPT and ADS statistics
* Must be available for a flexible schedule including days, evenings and weekends
**Qualifications:**
* High School Diploma or equivalent
* 1+ year of retail experience
* Strong computer skills
* Team player with initiative
* Excellent customer service, sales and communication skills
* Time management, multi-tasking and organizational skills
* Proven ability to increase sales and store profitability
* An understanding of our customer, primarily women 35 and over
**Duties and Responsibilities:**
* Create, implement, and maintain work procedures that will enhance the organization and departmental service delivery, operating procedures, and standards. Assist with the development of strategies to increase the overall productivity rate.
* Give constant direction to team members and ensure that all customer inquiries are rightfully attended to on time and in the best way possible.
* Create better modes of operations to make customer service easier for both team members and customers.
* Give detailed feedback on the performance of team members to the management for staff evaluation.
* Observe the performance of team members to identify their strengths and weaknesses and make arrangements to strengthen their competencies. Also, take disciplinary measures against team members who are deemed non-compliant to Company Policies and Procedures.
* Ensure that all equipment needed by the team members are available and in good condition to enable a smooth flow of operations.
* Delegate different customer service duties to team members to ensure a faster and more efficient flow of operation.
* Monitor and assist the team members in the daily operations.
* Train the team members on the proper usage of different software needed for the jobs.
* Maintain knowledge of all service tasks or programs, as well as system and telecommunications capabilities.
* Maintain relationships with clients by providing support, information, and guidance, researching, and recommending new opportunities, and profit and service improvements.
* Prepare reports by collecting, analyzing, and summarizing information.
* Meet personal or team qualitative and quantitative targets.
* Keep abreast of best practices and promotional trends.
* Serve as the middleman between the Company and the team members to ensure smooth communication and settling of grievances that may arise in the course of work.
* Monitors and approves filed leave, overtime, change schedule, update logs, staff scheduling, regular evaluation of staff etc.
* All other duties assigned.
**Qualifications:**
* Must possess a bachelors degree.
* Preferably with two (2) or more years of supervisory experience in the BPO industry
* Has proven work experience in Technical Support/Customer Service Relations
* Have excellent English oral and written communication skills.
* With excellent leadership and people management skills
* Must be proficient in using MS Office software i.e., Word, Excel, PowerPoint, and Outlook
* Has working knowledge of relevant computer programs, e.g., CRM software and telephone systems.
* Highly motivated and target driven.
* Sales and Marketing background is a plus.
* Excellent customer service and negotiation skills
* Ability to multi-task, set priorities, and manage time effectively.
* Must be patient and able to handle customer rejection.
* Can work in a fast-paced environment.
* Amenable to work on night shift
* Amenable to work on Holidays
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