Job Details
*If you read through this description and feel passionate that you're right for this role, please do not hesitate to email me directly (...@talericogroup.com) to share why I should hire you. Your email WILL be read by an actual human!
Are you looking for a career with a purpose? Do you want to be a part of a company that is changing the way you think about in-home service and repair? Well, you have come to the right place, then. We exist solely to provide the highest quality customer service and experience during your in-home emergencies with your plumbing, heating, and cooling systems. Our mission is to create exceptional value by delivering meticulous customer service with integrity, passion, and honesty and creating a better lifestyle for life and work.
Job Responsibilities
- Dispatch, schedule, and close out calls
- Process service requests, prepare paperwork for escalated calls, and ensure complete customer satisfaction
- Use standard and proprietary concepts, practices, and procedures within a call center environment.
- Expect great pay, control your pay scale, and expect great benefits.
What Does Winning Look Like:
- Manage all incoming calls and customer service inquiries.
- Manage incoming calls, texts, and emails to close out calls for service technicians and sales.
- Provide a Fast, Friendly, and Fun customer service experience for all new and previous customers.
- Generate sales leads that develop into new customers.
- Identify and assess customer needs to achieve satisfaction.
- Knowledge of services and products offered with the ability to cross-sell said services and products.
- Effectively Communicate with service technicians and other office staff via email, text message, and telephone.
- Review and maintain all scheduled service tickets on the dispatch board, ensuring that all calls are scheduled for the appropriate technician and update customers on the technician's ETA.
- Make outbound calls to schedule, confirm, and survey upcoming and completed appointments.
- Manage and own customer concerns, working with necessary departments to resolve them promptly and effectively.
- Manage incoming calls, texts, and emails to close out calls for service technicians and sales.
- Other assigned duties as directed by management
Experience Needed to Win:
- High school diploma or equivalent
- 1-5 years experience in a customer service and or dispatcher environment.
- 1-5 years experience in a call center environment
- Intermediate knowledge of concepts, practices, and procedures related to HVAC
- Basic Computer Skills
Skills Needed to Win:
- High Energy and Highly Motivated
- Honesty and integrity
- Excellent customer service and communication skills
- Ability communicate empathy
- Critical Thinking and Problem-solving
- Detail oriented
- Able to multitask
- Proven ability to process high volumes of work with great accuracy under high-stress environments
- Basic knowledge of Microsoft Office applications (Outlook, Excel and Word)
- Excellent written and verbal communication skills
Physical Requirements
- Must be able to sit for long periods
- Must be able to work varying shifts, including days, nights, and weekends
And by the way, we're not stuffy or corporate around here. Here are some of the perks and benefits here at Calfo:
- Base pay with bonuses and performance pay
- A 401k with a full company match of 4% after one year as a team member
- Life and Disability insurance
- Health, dental, and vision, with no employee contribution, are provided by Highmark Blue Cross Blue Shield.
- Generous PTO
- 9 Paid Holidays
- Casual dress and work environment
- One full paid workweek of Ministry Time after one year to volunteer for your favorite charity or nonprofit
- $300/year to put toward achieving your fitness goals
About Calfo Home Services
- We are the fastest-growing residential in-home service company in the Tri-State
- We have the highest online reputation of any in-home services company in the metro area
- We strive to have the highest-motivated, happiest motivated employees
We're on a mission to change lives- it's a calling. Join the crusade! Apply now.
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
PLEASE NOTE: This role will be reporting into the office daily in Pleasant Hills, PA and must be located proximate to this address - 91 Terence Dr., Pittsburgh, PA 15236
Work Location: In person