Job Details
Job Description
Primary leadership responsibility is to create an uplifting and friendly customer experience through exceptional service by highly satisfying each customer's needs and exceeding their expectations. Responsibilities will also include interviewing, training, evaluating performance, rewarding and coaching associates. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
Responsibilities
- Establishing an uplifting work environment that allows associates to feel valued, appreciated, and engaged
- Empower those associates to create a simple, fresh and inspired shopping experience for every customer
- Prioritizing /planning work activities by using time efficiently
- Communicate the company, department, and job-specific information to associates including information from board meetings/huddles
- Ensure new associates are properly oriented to the department and understand the benefits of working for Kroger
- Adhere to all local, state and federal laws, and company guidelines
- Oversee/manage the efficient operations of all functions and activities of the Grocery Department
- Prioritizing and planning work activities by using time efficiently
- Identifying and resolving problems in a timely manner by gathering and analyzing information skillfully and developing alternate solutions
- Motivating self/others to achieve goals
- Communicating change effectively by building commitment to overcome resistance
- Being committed to the company's customer and associate promise
- Supporting the Customer 1st team
- Delegating work assignments that match the responsibility of the associate while giving them clear direction and monitoring progress
- Consistently being on time for work and meetings and ensuring responsibilities are covered when absent
- Executing on all action plans and daily priorities including performance goals and best practices
- Adherence to all food safety regulations
- Adherence to out of stock standards by effectively utilizing Computer Assisted Ordering
- Staying current with present, future, seasonal, and special ads
- Promoting corporate brands to customers and ensuring associates are educated
- Managing the scheduling of Grocery associates to provide adequate department coverage to meet customer demand
- Providing appropriate, actionable feedback to help teams and individuals grow
- Helping associate identify how their work aligns with key store initiatives
- Monitoring/controlling supply expenses for the department to allow associates and customers to have all resources necessary
- Assisting store management in preparing the department budget and conducting profit and loss reviews
- Taking appropriate action on all financial reports
- Developing/implementing a department business plan to achieve desired results.
- Supervise/coach Grocery associates in the performance of their duties, complete performance reviews, provide feedback and reward associates.
- Must be able to perform the essential functions of this position with or without reasonable accommodations
QualificationsMinimum
- Effective communication/customer service skills
- Knowledge of basic math
- Ability to handle stressful situations
- Ability to lead other associates
- Flexibility in work schedule
- Successful completion of basic and supervisory skills
Desired
- High school diploma
- Assistant Grocery Department Leader experience