Job Details
** ***It's time for your CAREER to take off*****
** ***We Want YOU!*****
** ***Looking for candidates that are willing to learn and grow*****
*****in an industry that is essential to so many.*****
** ***Act Now!*****
*****Your success is waiting for you!*****
*****Our Business is growing rapidly and we are hiring top people to grow with us.*****
***Apply Now!***
that wants to commit to excellence. It is not enough to be good; you need to want to be great and we can help you build the skills required. We at Astar Heating and Air Conditioning choose not to be constrained to earthly goals, we are looking to shoot for the moon, planets and nearby stars. We do not have competitors! Our competition chooses to limit themselves to just being good, good is the enemy of great, as we choose to be great, we have no competition.
Astar Heating and Air Conditioning has great wages and benefits, however more important we have the best training, tools, and resources that allow our team member to perform like superheroes. We know our competition charges less, but that also means they pay less and expect a lot from their staff who are often blamed for the customer complaints. We need a great Customer Service Representative/CSRbecause our reputation through client referrals is growing the demand for our services that we cannot meet.
Make the resolution to be the best and part of a team that is not restrained by gravity as they reach height and goals that most believe to be unattainable.
If you
* Have a strong work ethic
* Are willing to learn
* Enjoy being part of a team/Company family
* Are a good communicator
* Seek success in your future
Check us out, visit our website, Careers Page, and reach out to us.
*We are an Equal Opportunity Employer and all inquiries are kept confidential.
To apply for: Customer Service Representative/CSR@ Astar Heating and Air Conditioning
Click Below
**Position Purpose (Summary)**
The function of this position is to:
* Schedule and book the service or sales appointments when clients and prospect call.
* Develop profitable sales and acquire customers through our established sales and marketing program.
* Identify new business opportunities by performing direct sales activities and providing support to the administrative personnel as requested.
* Dispatch, manage and allocate resources to meet the expectations of our clients.
* Process paper work from service techs, payments from the customers and respect the confidentiality of all information that they come into contact with.
* Develop self-generated leads through networking, data mining (from existing client records) and referral generation from previous clients.
**Customer Service Representative/CSRs Responsibilities/Duties/Functions/Tasks**
- Answer the phone promptly and professionally.
- Call customers to confirm maintenance appointments and schedule as necessary.
- Work closely with service manager to coordinate scheduling and dispatch.
- Sell new service agreements and renew existing service agreements.
- Grow, monitor and maintain the maintenance programs; update changes in ownership, add new install job information and review reasons for non-renewals.
- Receive, record, and maintain sales lead information, set appointments as necessary.
- Communicate clearly, precisely, and in a friendly manner. Take and deliver messages as appropriate. Ensure messages are received and follow up as appropriate.
- Ensure the accurate capture, data entry and maintenance of customer information.
- Work closely with the service, IAQ and sales departments, recognizing and identifying possible sales opportunities facilitating appropriate follow up.
- Be familiar with our company, products, and services so many questions can be answered without consulting others.
- Alert managers quickly to significant customer issues, serving as a champion of the customers to our company.
- Perform dispatching and scheduling of service technicians and other resources.
- Win the confidence of new clients when they call for service or repairs.
- Schedule the client appointment and assign/match qualified staff to perform the work.
- Increase revenue from established customers, and generate additional revenue from new customers by using proper sales techniques, problem solving skills and account management.
- Follow-up on all leads, proposal, and potential sales until closed or lost
- Track lost sales
- Update the Customer Relationship Management (CRM) system for each interaction.
- Perform customer satisfaction calls after each visit.
- Ask for referrals and inform client where and how to make them.
- Have a good working knowledge of our products and services being offered. This may require additional study and training both on and off site.
- Continuously improve knowledge of HVAC work, and how Astar Heating and Air Conditioning operates to benefit the customer.
- Establish goals and objectives as they relate to the position, along with a plan of action to attain or exceed set goals.
- Regularly review and monitor progress against goals, and seek assistance as needed.
- Communicate effectively with associates, superiors, vendors and customers.
- Possess superior interpersonal skills.
- Efficiently manage time and schedules.
- Be computer literate to the extent necessary to fulfill this function. Knowledge of Excel and Word is required. Should also be very familiar with the use of smart phones, email and text messaging.
- Must be capable of understanding client needs, and favorably influence their decision.
- Constantly be learning through training from suppliers, trade shows, seminars, independent study, and other employees.
- Clean, neat and professional appearance.
- Other duties as assigned
To apply for: Customer Service Representative/CSR@ Astar Heating and Air Conditioning
Click Below
**Apply for Customer Service Representative CSR**
First name Last name Email address Phone number I would like to receive updates about my application via SMS Address (optional) City (optional) State/Province Zip/Postal Code LinkedIn URL (optional) Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. Please add your cover letter (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your cover letter 10MB limit; .pdf, .doc, and .docx file types are accepted. Desired compensation (optional)Education Highest level of education completed Military Experience Yes No If you participated on Training, please list the Training, Month/yr Attended, and its purpose or goal **Equal Employment Opportunity Information** (Completion is voluntary)
Astar Heating and Air Conditioning is proud to be an Equal Employment Opportunity and Affirmative Action employer. All employment decisions at Astar Heating and Air Conditioning are based on business needs, job requirements and individual qualifications, without regard to an applicants race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, past or present military service, or any other characteristic protected by law. The purpose of this Self-Identification Form is to comply with federal government record-keeping and reporting requirements, and to ensure equal employment opportunity at Astar Heating and Air Conditioning. The data you provide on this form will be kept confidential and used solely for analytical and reporting requirement purposes. When reported, data will not identify any specific individuals. Moreover, this information will be kept separate from your application.
Completion of this form is **optional and voluntary** and your refusal to provide it will not subject you to any adverse treatment.
**Veteran status**
Astar Heating and Air Conditioning is subject to the Vietnam Era Veteran