Job Details
LOPA is an EEO employer - M/F/Vets/Disabled
Job Title: Donation Services Coordinator I
Department: Hospital Services
Reports to: Manager of Hospital Services
Exemption: Non-Exempt
Date Revised: September 2023
Position Summary
The Donation Services Coordinator (DSCI) will ensure timely on-site response, assessment, and evaluation of potential organ donors, as well as communicating with hospital staff to maintain opportunity for donation.The DSC I will be responsible for proactive rounding and early identification of donor referral potential.
Essential Functions
- Has knowledge of all aspects of LOPA's organ and tissue referral processes, recovery processes, and procedures, including but not limited to LOPA's aftercare family support services
- Maintains an understanding of LOPA's clinical triggers and referral criteria. Is able to educate hospital staff on the importance of a timely referral.
- Responds to referrals, as defined in LOPA policy and procedure
- Accesses hospital electronic medical records to review pertinent medical history and clinical course to establish and validate patient suitability for organ donation
- Effectively communicate with the appropriate hospital staff, in an acute care setting, regarding the current status of a potential donor, their family's understanding of prognosis, and the current plan of care. (Donation Assessment Huddle)
- Effectively communicates pertinent and time sensitive referral information with appropriate LOPA staff
- Is able to identify early family support triggers, when GOC or BD exams are planned and notifies appropriate LOPA staff in a timely manner
- Is a resource to assigned hospitals for all needs related to organ and tissue donation, maintains a consistent present in assigned hospitals as required and needed, building and strengthening relationships while addressing any needs
- Accesses the donor registry and prints the registry form when applicable.
- May supports donor family throughout flag raising, honor walks, and/or DCD OR with family present
- Support onsite rounding and remote organ referral rounding/follow up when regional ORC is managing an active donor case
- Utilizes discretion and sensitivity with respect to the circumstances, views and beliefs of others in all interactions, including but not limited to donor families.
Job Role Expectations
- Adheres to all current LOPA policies
- Maintains effective communication with essential departments within the agency: Quality, HR, Education, Development, Finance and Community.
- Attends required department meetings, educational opportunities and other relevant meetings.
- Completes all Q-Pulse and Traincaster assignments as required.
- Maintains usability of all designated EMR access regardless of usage needs.
- Participates in hospital staff and community education.
- Participates in at least one community event per year.
Organizational Expectations
- Upholds LOPA core values of selfless, authentic and passionate
- Use constructive and positive communication
- Be a team player
- Hold yourself and others accountable
- Keep a positive attitude
- Be respectful of others
Role Progression
- Potential for DSC II with hospital assignment, once trained and competent in DSC I position
Work Environment
- Possible exposure to communicable diseases, hazardous materials, pharmacological agents with the likelihood of harm if established health precautions are followed.
- Possible mental and visual fatigue associated with detailed work.
- This position requires travel as needed.
- This position has possible exposure to Blood-borne Pathogens and TB. Employees may at times be in a hospital setting and may have exposure to packaged organs and tissues for transplant and/or research.
Physical Demands
- Remaining in a stationary position, often standing or sitting for prolonged periods.
- Communicating with others verbally and electronically to exchange information.
- Considerable time spent walking.
- Repeating motions that may include the wrists, hands and/or fingers.
- Use of fine motor skills.
- Doing work that requires visual acuity.
- Need for ability to hear.
- Operating motor vehicles or heavy equipment.
- Assessing the accuracy, neatness and thoroughness of the work assigned.
- Sedentary work that primarily involves sitting/standing.
- Light work that includes moving or lifting objects up to 20 pounds.
Work Hours
- Full time
- Monday-Friday including weekends, nights,and holidays based on regional needs.
- May be required to work 8 hour or 12 hour shifts
- May require call shifts to cover evening, weekend, holidays based on regional staffing needs.
Education and Experience
- Requires strong organizational skills, excellent interpersonal and communication skills, and the flexibility to work odd hours.
- EMT-P certification or Diploma, associate or bachelor's degree in nursing or a BS in a medically related field
- One to two years related experience and/ or training; or equivalent combination of education and experience
Knowledge, Skills & Abilities
- Knowledge of Microsoft Office and Google Suite
- Knowledge of medical terminology
- Ability to communicate lab values and diagnostic procedures.
- Ability to effectively present information in one-on-one and small group situations
- Excellent interpersonal and communication skills
- Ability to concentrate for long periods of time.
- Ability to deliver effective and professional verbal and written communication
- Ability to apply common sense understanding and to solve problems
- Ability to be flexible in a dynamic work environment
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