Job Details
Every time you take a new job, an important question to ask yourself is: Can I build a career within this company?
Some companies are just looking for someone to get the job done, but at Bright Side Dental, providing our team members with growth and training opportunities so that they can grow and level up within the company is a top focus.
We pride ourselves on teaching our team members the skills needed to succeed and flourish within the company and in life.
We are a close knit group of 9 family practices and are constantly growing and expanding.
We are able to provide a unique growth opportunity in the dental field with our exclusive 1 year long Bright Side Dental Communications Training Program.
On this program, you will start in our Communications Center. Here you will learn sales and communication skills from top trainers in the field. With these skills you will help educate our patients on the importance of keeping up with their oral health.
Once you ve mastered this area, you will move up to our New Patient Department. Here you will be taught the high demand skill of how to convert patient leads into appointments with advanced sales and communication training. Our team is one of the best in the country with a new patient conversion rate of no lower than 90% each week.
Once you ve mastered this area, you will be offered a position in one of our dental practices and will learn all the positions, one at a time, until you ve mastered each.
From here, you will continue to receive mentor-ship and help to create your own personal career path within the company.
Training for this position will take place in our Training Department in Bloomfield Hills. Training will take 3-6 months.
*Duties:*
* Receiving inbound calls from new and existing patients
* Properly scheduling patients
* Answering basic questions regarding dental procedures and office policies
* Communicating important information to the proper individual/practice-Looking into accounts and/or charts to gather knowledge on the patient
* Answering LiveChats and emails using proper spelling and grammar
*Requirements:*
* Upbeat personality
* Ability to work in a team environment
* Ability to take initiative
* Personable & professional phone demeanor
* Reliable
* Pays close attention to detail
* Knowledge of computers and Microsoft Office
* Adequate keyboard skills
* Customer Service or Dental Office experience preferred
*Benefits:*
* Vacation/Personal Days
* Short Term/Long Term Disability
* Paid Holidays
* Company paid Life Insurance
* Health Insurance
* Vision Insurance
* Dental Benefits
* 401K
* Legal/Identity Insurance
* Safe and Fun environment
* Training center for all employees
Job Type: Full-time
Pay: $16.00 - $24.00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Disability insurance
* Employee discount
* Health insurance
* Life insurance
* Paid time off
* Uniform allowance
* Vision insurance
Healthcare setting:
* Dental office
Schedule:
* 8 hour shift
* Monday to Friday
* Weekends as needed
Experience:
* Customer service: 1 year (Preferred)
Work Location: In person