Job Details
Title: Customer Service Associate Location: Amstelveen, NH, NL, 1202
Were JTI, Japan Tobacco International and **we believe in freedom**. We think that the possibilities are limitless when youre free to choose. In fact, weve spent the last 20 years innovating, creating new and better products for our **consumers to choose from**. Its how weve grown to be present in 130 countries.
But our business isnt just business. Our business is our people. Their talent. Their potential. We believe **when theyre free** to be themselves, grow, travel and develop, **amazing things can happen for our business**.
Thats why our employees, from around the world, choose to be a part of JTI. Its why **9 out of 10 would recommend us to a friend**. And why weve been awarded **Global Top Employer status, six years running**.
So when youre ready to choose a career youll love, in a company youll love, feel free to #JoinTheIdea.
Learn more:
**What this position is about - Purpose:**
This role ensures business continuity of the logistics information flow by monitoring, maintaining and controlling multiple aspects in the logistics administration. Primary responsibilities are within SAP order-to-cash (O2C) focused on stock control, order fulfillment, material master data, process control and invoicing in an SAP Power User role with an operational understanding of EDI. Responsible for Track & Trace compliance monitoring, problem-solving and reporting. Responsible for warehouse inventory management and main controller of SAP-WMS alignment. Primary back-up for order fulfillment and credit note process. Maintenance of product setup in TME/Siebel.
**What will you do - Responsibilities:**
* **SAP O2C:** obtain and maintain PowerUser functional expertise to ensure operational continuity in SAP order-to-cash functionalities in sales orders, deliveries, goods movement, invoicing and credit processing. Ensure EDI data maintenance and functionality in cooperation with IT. Full back up for the O2C order fulfillment process.
* **Stock management:** ownership of alignment between administrative stock in SAP/WMS/Siebel vs. physical stock at the warehouse locations on a weekly basis. Investigate misalignments and perform corrective actions in cooperation with relevant stakeholders. Creation and reporting of stock reports. Monitor stock returns and maintain an overview of sellable vs. obsolete stock. Ownership of the yearly stock count process and execution. Backup of the destruction process.
* **Material Master Data:** responsible for portfolio material data accuracy, pricing setup and reporting. Responsible to maintain an accurate portfolio for internal and external stakeholders (e.g. GS1 and Brandbank), timely request of pricing setup for SKUs as well as ownership of internal performance reports. Ensure and safeguard alignment on master data between systems and departments.
* **Track & Trace Compliance:** responsible for Track & Trace compliance, process and developments in market logistics flow. Daily follow-up and validation to ensure 100% T&T compliance. This involves keeping close contact with GSC T&T teams, local customs authorities, customers and software suppliers.
* **Process control:** responsible for the O2C process subject to various J-SOX controls. If needed investigate and solve any reported issues in cooperation with the J-SOX role owners. SAP O2C Power User. Support any required SAP testing to guarantee a 100% operational SAP production environment for the O2C process. Have a constant focus on process improvement possibilities internal and external; (example: 3rd party logistics).
**Who are we looking for - Requirements:**
* Higher Professional Education (HBO Bachelor)
* Work experience within O2C, logistics (preferably 2 years or more) is a plus
* PC literacy: MS Excel, Word, Outlook, SAP
* Fluent Dutch and English
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