Job Details
Job Description
Herb Chambers BMW of Boston has a fantastic opportunity to start a long and rewarding career for the right person! We are seeking a Client Care Specialist to work in our BDC department. This position will be responsible for handling internet leads, inbound phone calls, and customer retention.
Immediate Opening Available
Job Responsibilities:
- Daily Communication with customers on inbound and outgoing calls to schedule sales appointments
- Basic customer service follow up calls after completion of store visit
- Maintain and follow our script and inbound call process to effeciently schedule appointments at ease for our clients
- Perform courtesy calls
- Understands automobiles by studying characteristics, capabilities, features; comparing and contrasting competitive models.
- Managing internet inquiries through dealership website and other online channels.
- Setting up customer appointments for sales department.
- Follow through on customer leads and build relationships with clients to close sales.
- Grow internet sales business and expand current customer base.
Benefits Include:
- Health Dental Insurance
- 401K with company match
- Flexible Schedule
- Paid time off
- Top-tier pay plan
Requirements- Must have flexible schedule and able to work weekends
- Must be self-motivated and performance driven
- Must be able to attend training
- Proven experience in sales. Auto sales preferred but not required
- Strong written and verbal communication skills
- Highly organized with the ability to learn quickly
- Strong computer and typing skills
- Professional and personable demeanor
- 40+ hour weeks, full time position
- 5 Day Corporate Training
- Strong phone, email and communication skills
- Positive attitude and high energy
- Basic MS Office Knowledge; computer software and internet proficiency
- Professional appearance