Job Details
CoWorx Staffing Services has an excellent opportunity with our client partner, Yamaha Motor Corporation for a successful Customer Relations Representative to join our Marine Group in Kennesaw, GA.
Yamaha Motor Corporation, U.S.A. is a growing and dynamic organization with superb products that include motorcycles, outboard motors, ATVs, personal watercraft, snowmobiles, jet boats, outdoor power equipment, parts & accessories, apparel, and more. We are a company of enthusiasts and have passion for our products.
Specific duties include, but are not limited to:
Attracts potential customers by answering product and service questions. Suggests information about other products and services.
Resolves product or service problems by clarifying the customer's complaint and determining the cause of the problem. Selects and explains the best solution to solve customer problem.
Expedites correction or adjustment and follows up to ensure resolution.
Interfaces with other Yamaha personnel in service, parts, sales or other divisions as needed to obtain the information necessary to make objective equitable decisions.
Evaluates customer or dealer requests for assistance on Yamaha products. Determines the type and amount of assistance to be provided by YMUS
Maintains customer records by updating account information.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Performs various administrative tasks or special assignments within the department as needed.
Qualifications:
High School Diploma/GED or equivalent combination of education and experience is required.
Typically preferred 2 to 5 of related call center experience.
Must have strong written and verbal communications abilities. Able to type 40-70 wpm.
Proficient in MS Office (i.e., Windows OS, Word, Excel and PowerPoint & Outlook).
Experience in the Marine or Powersports industry is strongly preferred.
Experience working in a Marine or Powersports dealership within parts and/or service or in another capacity is desired.
Benefits:
- Weekly pay
- Business casual atmosphere
- Employee training
- Health Insurance including Dental, Vision & Behavioral Health Services
- 401K after one year
- 12 Paid Holidays after 30 days
- Vacation Pay Benefit
- Employee Development Training through CoWorx University
- Fun, employee centered work environment
Opportunity for growth