Job Details
Sequence Health is working to provide superior patient conversion solutions to healthcare organizations. Our value system is centered around continuously improving the patient healthcare experience. We pride ourselves on hiring team members who can work independently but also enjoy being part of a team and like to continuously learn and grow. We believe you exemplify these qualities and are excited to have you join our team to continue to make a difference for patients and their families.Sequence Health has immediate openings for Contact Center Representatives in our Cullman, Alabama location.We are looking for Experienced Representatives to fill the full time shifts. This position pays $14 per hr.We are seeking motivated individuals who are eager to join the healthcare industry. As a member of our Contact Center Team, you will have the opportunity to deliver one-on-one customer service support to patients all over the United States. The key tasks include telephone interactions with patients, documentation of patient interactions, and the ability to work well with the patients and providers to optimize patient care.We seek individuals that not only can perform work independently but also enjoy being part of a team and like to continuously learn and grow! Varying shifts available!Ideal candidates for this position:Excellent customer services skillsCapable of multi-tasking in a fast-paced environmentRemain calm and courteous under pressureProficient with computers and navigating web-based applicationsJob ResponsibilitiesAnswer telephone promptly and in a polite and professional mannerObtain and enter accurate demographic information into electronic medical recordAnswer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organizationSeeks and supports changes in call flow processes and communication services. Suggests improvements and participates in organized efforts to improve service levelsMeets and exceeds call volume standardsAdheres to all HIPAA policiesAdheres to all Sequence Health policiesDirect calls to other departments as neededUse sound judgment in handling calls, especially with upset patientsUnderstanding of when to escalate calls to physicians/practice manager/triage nurseMake reminder calls as requestedMake calls to reschedule appointments when necessaryProvide assistance with call backs and other projects as call volume permitsOther reasonably related duties as assigned by supervisor or managerQualifications and Skills1+ years of healthcare, sales, or customer service experience - preferably in a contact center environment1+ years experience working in a call center preferred1+ years experience working in a medical or healthcare environment preferredPrevious medical scheduling experience preferredProficient using Microsoft Office Suite (Excel, Word, and Outlook) and InternetAbility to handle confidential and sensitive informationAbility to handle a "call center" environment: work quickly and multi-taskAbility to multi-task using several systems and multiple monitors at the same timeProficient with technology, software applications, and phone systemsExceptional verbal and written communication skills - positive and proactive, works collaboratively with others to identify opportunities to improve resultsImmigration or work visa sponsorship will not be providedPowered by JazzHR