Job Details
This Customer Service Position Features:
Position Type: Full-time, In Office Work Hours: Monday to Friday, 8:00 AM to 5:00 PM Job Description: Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment? We are currently seeking a dedicated Customer Service Agent to join our team
As a Customer Service Agent, you will be responsible for handling incoming calls from our valued customers, addressing their inquiries, providing support, and ensuring their satisfaction
Key Responsibilities: Handle incoming calls from customers promptly and professionally
Listen attentively to customer inquiries and provide accurate information and assistance
Resolve customer issues efficiently and effectively, aiming for first-call resolution
Document all customer interactions and maintain accurate records of inquiries, comments, and complaints
Collaborate with other team members to ensure seamless customer service experiences
Stay up-to-date on product knowledge and company policies to provide accurate information to customers
Utilize Microsoft Suite and other software tools effectively to assist customers and maintain records
Requirements: Minimum of 1 year of customer service experience, preferably in a call center environment
Excellent communication skills, both verbal and written
Strong interpersonal skills and ability to build rapport with customers
Proficiency in Microsoft Suite (Word, Excel, Outlook)
Ability to multitask and prioritize in a fast-paced environment
Problem-solving skills and ability to handle challenging situations with patience and professionalism
High school diploma or equivalent required; additional education or certifications in customer service or related fields is a plus
Apply for this great position as a customer service today!
Great benefits
Apply for this great position as a customer service today!