Job Details
** Tecta America Corporation**
** Service Manager**
Birmingham, AL 35210
***Tecta America Southeast is actively looking for a*** **Service Department Manager** ***in our Birmingham Operating Unit.*** The Service Manager is responsible for the sales and bidding of repair work. Emphasis will be placed on service contracts, repairs and small scope reroofing opportunities. Active project and people management is critical in this position. The Service Manager provides support and guidance to the Superintendent, Project Managers/Estimators, Service Lead Technicians, Service Technicians and Service Office Staff. **Responsibilities:**
P & L responsibility for the Service Department. Strategic planning of the Service Department and effective implementation of service productivity, quality, safety and customer service standards.
Researching Builders Exchange and trade publications to locate bidding opportunities.
Proactively visiting new job sites and customers to generate new leads. Making cold calls and targeting new customers.
Reviewing, estimating, preparing and submitting bids and work orders.
Managing projects to meet targeted schedules and costs. Effectively coordinate administrative efforts with field production efforts to complete service tickets and service projects.
Processing submittals, contracts and change orders.
Reviewing and approving invoices, material slips, purchase orders, contracts, and proposals. Participating in month-end budget meetings, reporting progress of all service projects, service tickets and service pipeline.
Working with prime and subcontractors on all phases of projects including schedules, change orders, submittals and quality control.
Provide leadership for the Service Department, develop efficient systems and processes for Service Technicians, dispatching schedules and service call implementation.
Timely responding to customer requests, questions and problem solving.
**Requirements:**
Minimum of 5 years' experience in Service/Repair and reroofing estimating.
Working knowledge of architecture and mechanical drawing.
Work well within a Project Team environment.
Must be able to read specifications and plans.
Possess excellent skills in math, writing, public relations, communications and negotiations.
Ability to calculate figures and amounts such as discounts, interest, along with basic knowledge of algebra and geometry.
Proficient in Internet Explorer, Microsoft Outlook, Microsoft Excel and Microsoft Word.
Valid Driver License
Ability to pass Substance Abuse Testing.
Ability to pass Security Screening for work on Government projects.
Spanish communication skills are a plus but not required.
Tecta offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, paid holidays, etc.