Job Details
Customer Support Specialist in 100% Remote at Vaco **Location:**
**Experience:**
At least 1 year(s) **Job Description**
Customer Support Specialist
100% Remote
6-12 months contract to hire
Vaco was hired by a global customer support organization that works with leading technology companies for product support, software support, and customer support. Excellent organization that offers ability to support Fortune 500 organizations and has 60,000 global employees.
Responsibilities:
* Provide end user support of incoming customer requests/issues.
* Ensure courteous, polite, and caring personality to customer support.
* Assist customer on product returns, exchanges, refunds, and other requests.
* Clearly document customer discussions, requests, options discussed, and promised resolutions.
* Learn client products, services, and customer support workflow process.
* Demonstrate professionalism and dedication to working remotely from home without interruptions.