Job Details
The Hire Solution has partnered with an international travel organization for two immediate positions on a contract to hire basis for bilingual Member Services Representative. The ideal candidate would be a native level Spanish or Portuguese speaker, who is strong with customer service, data entry and writing. This is a customer supporting role, so great phone etiquette and customer service orientation are very important. Duties include:
Effectively communicate using languages English, Spanish and/or Portuguese, to assist global clients' operations and relationships.
Greet customers warmly and ascertain problem or reason for calling
Responsible for servicing and logging high volume customer inquiries and requests in a fast-paced call center environment
Able to multi-task handling telephone calls, emails, faxes, mail and various projects assigned by management
Proactively market and enroll products to new members over the phone
Support and retain existing member relationships
Support various activities such as research charge disputes, process return mail, route voicemails, faxes and mail as needed
Maintain membership services standards. Meet performance standards including effectiveness, efficiency, attendance and quality objectives. Support center operational and service level goals
Maintain positive attitude and professionalism at all times in what can sometimes be a stressful environment
Consistently demonstrate effective and professional handling of inbound and outbound telephone call activity.
REQUIREMENTS:
Legally eligible to work in the US without sponsorship
High school graduate with some college preferred
1+ years customer service/call center experience
Type 50+ WPM
Fluent in English along with fluent Spanish and/ or Portuguese. Verbal and Written required.
Excellent customer service skills. Strong track record of providing excellent customer experiences, and building lasting customer relationships.
Customer orientation and ability to adapt/respond to different types of characters. Ability to communicate successfully with employees and clients
Strong phone contact handling skills and active listening.
Ability to multi-task, prioritize and manage time effectively
Must be disciplined, self-motivated and able to multi-task
Willingness to work in a team environment
Strong computer skills, proficient using internet and email (Microsoft Office Word and Excel a plus). Technically savvy with experience navigating multiple computer systems.
Ability to work 7:00 a.m. to 4:00 p.m. shift
Ability to work other shifts if necessary to cover the language requirement (call center is open Monday - Friday, from 7:00 a.m. to 8:00 p.m. NO WEEKENDS!)
Ability to work most holidays