Job Details
Summary Description
The Dispatcher reports to the Transportation Manager and provides support in the timely completion of various routine departmental clerical assignments and other duties as assigned by the Transportation Manager.
Key Tasks and Responsibilities
Coordination of Participant Schedules
Updates and communicates changes in driver daily schedules
Enter timekeeping data and review timecards daily
Enter all data from D/A's
Engage with Partners in Customer Service/ Customer Care Support
Assist with client calls and disseminate accordingly
Respond to all designated transport requests utilizing company resources.
Ensure all incoming phone calls are answered in a timely manner
Complete assigned clerical and administrative tasks as required.
Assess the next day's resources and forecast potential problems. Re-arrange the schedule and drivers as needed to ensure proper coverage
Report all issues promptly with possible solutions to Management
Schedule Transportation routes as approved by Transportation Coordinator
Operations Lunch Relief / Backup
Other Assigned Reports
Education & Training
High School graduate.
College degree preferred.
Commercial driver license with passenger endorsement.
Knowledge and Experience
Experience in Senior Care or related human services industry.
1 year experience with the elderly required
Extensive knowledge of Pasadena and surrounding areas streets, neighborhoods and traffic patterns.
Vehicle scheduling, dispatching and office experience desired.
Core Competencies
Clear and concise oral and written communication skills
Planning and organizational ability
Ability to problem analysis, problem solving & adaptability
Attention to detail and ability to manage projects with minimal supervision.
Must possess superior customer service skills and the ability to communicate professionally and effectively with Management, co-workers, clients and vendors.
Working Conditions
Working hours: Monday - Friday 6:00am - 17:00pm, varying shifts
Overtime and some weekend work as needed
Might be required to drive vehicles as needed.
Physical Requirements
May require sitting or standing for up to 4 hours
Position requires working in a seated position while operating computer, keyboard, mouse, phones and printers and filing of documents
Ability to use proper body mechanics