Job Details
Reports to Store Manager:
As an Assistant Store Manager, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence when you are the manager on duty. This includes working with your Store Manager to assist in recruiting, hiring, and training the store team members to deliver an exceptional customer experience.
To be successful in this role the role you will:
- Inspire store team to achieve their best performance
- Execute to maximize growth and potential
- Create an engaged and inclusive store environment
- Elevate the customer experience through operational excellence
- Exceed customer expectations in all interactions
Leadership:
Partners with Store Manager to assist in leading store staff to achieve sales, service, and operational expectations.
Supports the Store Manager efforts to set clear performance expectations and to ensure the store team is trained in sales, customer service, and operations to meet company standard.
Models company values and leads by example as an active coach.
Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business opportunities.
Assists Store Manager in recruiting store staff and embraces diversity by contributing to an inclusive store environment.
Performance:
Supports the Store Manager in the achievement of store business plans, including sales, customer service and operational goals.
Assists in developing game plans and following up on execution to maximize sales and drive consistent performance results.
Partners with Store Manager to present opportunities with fact-based information and recommendations while leveraging data (store reports) to make the right decisions.
Participates in driving business outreach opportunities and communicate leads to Store Manager, Multi-Unit Manager and Business Outreach team.
Identifies performance opportunities and assists in development of a plan to address and manage issues effectively.
Operational Excellence:
Partners with Store Manager to ensure store schedule accuracy and proper staffing to effectively execute initiatives and operational tasks, while maintaining proper sales coverage to deliver on the customer promise.
Assists with training store staff on all internal operational functions.
Stays informed on corporate communication, directives, initiatives, and policies and procedures.
Supports the Store Manager with the implementation of store programs to increase efficiencies in sales, service, operations, and branding.
Workplace:
Contributes to an engaged and inclusive store environment where opinions and contributions are recognized and valued.
Supports a culture of learning and development, ensuring training tools are leveraged.
Serves as a role model to all store team members and provide enthusiastic motivational leadership.
Assists in creating a steady pipeline of external talent through recruitment.
Partners with Store Manager to conduct regular store meetings ensuring all store team members are up to date with all company directives.
Customer Experience:
Assists with training the store team on the customer service expectations to create an exceptional customer experience.
Supports the Manager to lead the store team to exceed customer expectations and achieve a high Net Promoter Score.
Leverages all customer feedback to take appropriate actions and prevent or resolve customer concerns.
Collaborates with the Manager to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.