Job Details
About Dividend
At Dividend, we question convention, reward creativity, and always welcome new ideas. We are hungry to win, happy to help, and determined to succeed. Every day, we get to see the impact we've had on our customers, our partners, and on the world around us. So, take a look and see if you think you'd be a good fit for Dividend.
About Dividend:
Founded in 2013 in San Francisco, Dividend is a leading fintech point-of-sale lender for residential solar and home improvement financing. We created an easy straightforward process that enhances installer's ability to close deals fast, and help borrowers finance their projects seamlessly.
In May 2022, Dividend Finance became a division of Fifth Third Bank. We understand you're investing your time, energy and experience into our company, so it's important to us that we also invest in you. We aim to be the best part of your career journey through career development, a competitive benefits package, a flexible work schedule, a generous time away policy, and a company culture that fosters authentic work relationships, bold ideas, and empowered customers.
Our team is growing:
This person will be the first point of contact for customers who have general inquiries, concerns, or requests regarding their solar and home improvement loans. This role will require a high level of professionalism and the ability to provide world class customer service when speaking with customers.
As a Dividend and Fifth Third Bank team member, you will be responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
A day in the life:
- Promptly answer all incoming calls in a professional and friendly manner and determine the nature of the caller's request
- Provide outstanding service by answering questions and assisting with a wide range of support related to their solar system or loan application
- Assist customers with payment and billing questions
- Communicate and coordinate with internal departments as needed
- Follow up on customer interactions
- Perform customer identity verifications
- Document customer Interactions with concise and detailed account notes
- Adhere to all Dividend policies and procedures
- Other projects and duties as assigned
Our newest teammate will have:- Bilingual (English/Spanish) preferred but not required
- Must be available to work evenings and weekends and potentially in a remote work environment
- At least six months recent call center experience required
- High school graduate or equivalent
- Able to multi-task while providing accurate, efficient and exceptional service
- Excellent communication skills and a positive demeanor
- Proven organizational skills and ability to prioritize
- Experience with CRM required (salesforce preferred)
- Analytical and data driven
- Ability to work well independently
- Excellent interpersonal and communication skills
Dividend - Call Center Customer Service Agent
LOCATIONCincinnati, Ohio 45227
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.