Job Details
**Concierge**
at Knowde Remote Join the team building the worlds largest B2B marketplace **.**
**Our Vision:**
We connect buyers and sellers of essential chemistry at the onset of inspiration, accelerating product innovation globally.
Knowde is transforming the $5 trillion chemical industry. **Chemistry (chemicals, polymers & ingredients) are those raw materials used to create every human-made product on earth.**
Knowde is building a rich, digital marketplace where R&D, marketing and procurement teams can search, find, compare, sample, quote and purchase chemistry from every producer on Earth **all in one place.**
**Knowde is your chance to join a hyper-growth focused & well-funded startup backed by Coatue, Sequoia Capital and more!**
****DIGITAL PIONEERS WELCOME!****
You will be responsible for delivering a great experience to Knowdes users as they learn and use our online marketplace. You will be the voice of these users internally and champion their needs in product development conversations. We value excellent communication skills, an unwavering work ethic and ability to execute. We move very quickly and you have the opportunity to work remotely.
**Responsibilities**
* Become our customer service champion. Help our customers achieve their goals and get the most out of Knowde by:
+ Building and maintaining customer relationships with buyers and suppliers by providing superior customer support via email, messenger chat and telephone
+ Pre-qualifying buyer requests on behalf of suppliers
+ Communicating buyer requests to suppliers
+ Following up until buyer requests are fulfilled
+ Responding to user concerns and escalating them internally
+ Logging defects and bugs
* Assist in the development and maintenance of documentation for the Concierge team processes
* Work collaboratively to build and maintain productive working relationships with Customer Success, Inside Sales, and Product Development teams
**Requirements**
* Bachelor's Degree
* 2+ years of Concierge / Customer Care / Customer Service or related experience
* Excellent communication and interpersonal skills
* Excellent time management skills
* Detail oriented and ability to multi-task
* Perseverance
Ensuring a diverse and inclusive workplace where we learn from each other is core to Knowdes values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.
Come do the best work of your life here at Knowde.
At Knowde we believe that the business of businesses is to improve the state of our world. Each of us has a responsibility to drive equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.