Job Details
Magnolia Court -
Essential Functions and Responsibilities:
- Greet the public in a warm and welcoming manner. Screen all visitors, guests, and vendors following current county/state rules for visitation and infection control.
- Provide customer service and answer incoming calls in a professional and friendly manner and take accurate and complete messages and give to appropriate departments.
- Sell meal tickets as well as special events tickets. Collect cash and appropriately document incoming cash and balance cash box daily.
- Process incoming and outgoing mail and packages.
- Assist office manager with timecard reviews, informing staff of appropriate timecard usage and informing managers of questions from employees regarding their timecards.
- Office supply inventory review, updating office manager with ordering needs and ensuring office supplies are organized and easily accessible to necessary team members.
- Receive residents rent payments each month and pass along to office manager. Answer basic questions regarding resident s inquiries regarding invoices.
- Postage tracking and package delivery acceptance.
- Monitor lobby and visitors; keeping a clean and safe environment for residents and visitors.
- Always observe and uphold resident rights.
- Relate to the public and residents in a courteous, empathetic, and cooperative manner.
- Must be willing to work with staff from all departments to ensure quality of care for residents.
- Perform other related duties as assigned by supervisor
- Scheduling responsibilities for tours, medical appointments, and other resident transport needs.
- Must handle incoming sales calls in a professional manner and act with a sense of urgency in addressing the needs of the caller.
- Assist office manager and additional managers with administrative needs.
- All other duties as assigned.
Additional Functions:
- Always maintains confidentiality and privacy of our residents and staff
- Relate to residents in a courteous, empathetic, and cooperative manner.
- Must possess qualities of leadership, tact, and adaptability to change.
- Must be neat in appearance, pleasant personality, be congenial to fellow team members, residents, families and the public in general.
- Must be capable of using own judgement and initiative in daily duties.
- Must be a mature individual. Must possess the ability to multi-task in a fast-paced environment and perform a variety of tasks, often changing assignments on short notice.
Qualifications:
- Must be Drug free and submit to Urinary Analysis Drug screening upon hire.
- Must be able to pass Criminal Background Check, Health Screening including TB test.
- Must be eighteen (18) years old.
- A passion for helping seniors, especially those living with Dementia and Alzheimer s Disease.
- Ability to communicate clearly and effectively.
- The employee shall be responsible for maintaining the integrity of Fields Senior Living.
Physical Demands and Requirements:
- Maintain ability to lift 50 pounds; to stand, get up or down, and walk throughout a majority of the workday; and to frequently push, pull, bend, twist and reach.
- Involves light to heavy physical activity performing non-strenuous and strenuous activities.
- Must have sufficient manual dexterity to work with the fingers and to reach/hand items.
*This position is for an on-call status.