Job Details
**Area Shift Manager**
**Department:** Wisconsin Operations **Office:** Home Office
Milio's Sandwiches is a regional chain of gourmet sub and sandwich shops. Established in Madison, Wisconsin in 1989, we have expanded throughout the tri-state area plus franchise locations and we're still growing. Milio's Sandwiches has won numerous awards over the last two decades and is very proud of our one of a kind taste.
The primary responsibility of the **Area Shift Manager** position is to support their areas General Managers to fulfill Shift Supervisor shifts due to vacation, short staff, etc. Assist the General Manager in supervising all hourly employees during their shift and upholding the standards set forth in the Brand Book. Create a comfortable work environment, and project a professional image to our guests and employees.
**Essential Functions:**
* Travel throughout the area to fulfill Shift Supervisor shifts where needed.
* Assist in accomplishing the shift goals of the store set forth by the General Manager.
* Oversee all aspects of a shift, ensuring the accurate and timely production of product, service times and staffing.
* Create and maintain an atmosphere where the primary focus on the shift is to ensure guest satisfaction.
* Maintain good morale by maintaining a professional, positive atmosphere.
* Direct and delegate work to counter help and drivers to ensure an efficient operation during shift.
* Contribute to the achievement of established food and labor goals.
* Ensure informed communication with management and employees both verbally and utilizing the MOD Log.
* Ensure appropriate prep levels are maintained.
* Follow operating procedures with regard to cash handling, ensure cash control by correcting errors, and watching for mistakes or theft.
* Check in and put away food and beverage deliveries as needed.
* Follow guidelines to complete daily administrative paperwork as needed and other paperwork as requested.
* Maintain and enforce Brand Standards during scheduled shifts.
* Respond to customer complaints in a professional manner.
* Implement new programs, policies, or products in store on shift as introduced by the General Manager.
* Can only assist in deliveries if an MVR has been approved through the Home Office.
* Assist General Manager in producing an accurate inventory as delegated.
* Ensure that there are no situations in which sensitive materials and/or information are compromised.
**Education/Experience Requirement:**
* High School diploma or equivalent.
* 1+ years experience working in quick service/restaurant.
* Or additional years of education and experience may be substituted for each other, as determined by Human Resources.
* Must be at least 18 years old
* Valid drivers license with a qualified driving record
* Proof of required level of insurance coverage
* Reliable vehicle
**Knowledge, Skills and Abilities:**
* Genuine interest to provide a positive guest experience
* Friendly, outgoing personality
* Ability to work well with others and encourage and create a positive work environment
* Ability to work in a fast-paced environment
* Dependable
* Strong communication skills and ability to handle stressful situations
* Ability to exercise good judgment, make sound decisions and have strong problem solving skills
* Basic math skills
* Must understand all POS systems
**Physical requirements:**
* Standing/walking for long periods of time without sitting.
* Eye-hand coordination, depth perception, finger dexterity, and functional vision and speech perception are required.
* Some bending, crouching, pushing/pulling and lifting/lowering of 20-50 lbs.
* Some repetitive motions with hands, wrists, or arms.
* Must be able to operate equipment used in the business.
* Some exposure to skin irritants, electrical equipment, and sharp instruments.
**What we offer:**
* A great place to work
* Competitive wages
* Flexible scheduling
* Free food (with minimal hours worked)
* Training at all levels of the operation
* Defined career path
* Health/Dental benefits (based on eligibility)
* Paid time off (based on eligibility)