Job Details
**Department:** Guest Services **Supervisor:** Director of Guest Services
**Supervises: A/A**
**FLSA Salary Classification:** On-call/Seasonal, Non-exempt
**Availability:** Position requires regular weekday, evenings, and weekend hours, occasional holidays. Hours may fluctuate based on the seasonal needs of the Garden.
**General Summary :**
Provide a high level of customer service to Garden visitors while assisting in the sales of admissions, memberships, classes, and events.
**Essential Duties:**
* Become familiar with and communicate the selling points of memberships, classes, group tours, and events.
* Provide excellent customer service by welcoming customers, interacting with them at the front desk, and answering questions about the Garden. Ring sales into computer POS system. Process phone orders and special orders according to established procedures.
* Maintain the front desk with appropriate supplies/forms.
* Assist in the cleanliness of the Atrium.
* Reviewing/maintaining stock levels of collateral at the kiosks while communicating to appropriate departments the needs.
* Assist in the sales of amenities from the gift shop such as sunscreen, bug spray, etc
* Open and close the desk by preparing the POS terminals at the beginning of the day; prepare deposit paperwork and balance the POS terminals at the end of the day according to established procedures.
* Participate in department meetings.
* Support Garden events by helping to set up and process sales.
* Other duties as assigned.
**Qualifications:**
High school graduate required. 2+ years of retail or customer service experience preferred. Strong interpersonal and communication skills required. Experience utilizing POS software preferred.
**Success Factors:**
Relate effectively with guests and staff, interpreting the varying circumstances you will encounter while using your experience and utilizing your best judgement to communicate effectively. Willingness to learn about the Garden, its programs and its mission and sharing your knowledge.
**Physical Demands and Work Environment:** The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
* Physical Demands: Requires some physical activity: limited lifting and carrying, climbing a step ladder, standing for long periods of time.
* Work Environment: Office and retail environment. Work is performed primarily indoors.
* Equipment: General office equipment, point of sale (POS) system.
*Job descriptions are guidelines that attempt to characterize major duties and responsibilities of employees, and are subject to change as needs and programs change. At Huntsville Botanical Garden they are considered neither inclusive nor exclusive. It is expected that up to 20% of your duties may change annually*
**Apply for Guest Services Associate - Admissions**
First name Last name Email address Phone number I would like to receive updates about my application via SMS Address City State/Province Zip/Postal Code Yes No Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. Please add your cover letter 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE Please add your cover letter 10MB limit; .pdf, .doc, and .docx file types are accepted. Desired compensationEducation Highest level of education completed Military Experience Yes No **Equal Employment Opportunity Information** (Completion is voluntary)
Huntsville Botanical Garden is proud to be an Equal Employment Opportunity and Affirmative Action employer. All employment decisions at Huntsville Botanical Garden are based on business needs, job requirements and individual qualifications, without regard to an applicants race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, past or present military service, or any other characteristic protected by law. The purpose of this Self-Identification Form is to comply with federal government record-keeping and reporting requirements, and to ensure equal employment opportunity at Huntsville Botanical Garden. The data you provide on this form will be kept confidential and used solely for analytical and reporting requirement purposes. When reported, data will not identify any specific individuals. Moreover, this information will be kept separate from your application.
Completion of this form is **optional and voluntary** and your refusal to provide it will not subject you to any adverse treatment.
**Veteran status**
Huntsville Botanical Garden is subject to the Vietnam Era Veterans Readjustment Assistance Act of 1975, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment veterans in the following classifications.
A disabled veteran is one of the following: A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs or a person who was discharged or released from active duty because of a service-connected disability.
A recently-separated veteran means any veteran during the three-year period beginning on the date of such veterans discharge or release from active duty in the U.S. military, ground, naval or air service.
An active duty wartime or campaign badge veteran means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An Armed forces service medal veteran means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Signature and Verification
I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.
Full Name Date: 2/21/2022