Job Details
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower - a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA's best views.
FOUR SEASONS HOTEL NEW ORLEANS
Join a diverse and talented pre-opening team in New Orleans
We are seeking individuals who are warm, hospitable and start with the heart. The company's guiding principle is the Golden Rule - do unto others, as you would have them do unto you. Candidates will have an opportunity to be a part of a cohesive and dynamic team with opportunities to build a successful career. We empower our employees to be themselves, and become masters of their craft. At Four Seasons, we ensure that your employee experience is just as rewarding as our guest experience.
HOTEL ASSISTANT MANAGER
Basic Purpose: Oversees the Front Office operations and acts as the manager on duty in the hotel when senior managers are not available. Directs staff that performs the following duties: welcomes and registers hotel guests, explain the accommodations and establish credit or method of payment. Checks guest out of the hotel, prepare and explain the bill. Oversees the guest services department which welcomes and assists our guests by welcoming them and providing luggage assistance and an orientation of the hotel. Provides personalized restaurant and entertainment recommendations based on extensive knowledge of the area. Ability to oversee multiple operational departments in the absence of management presence. Responds to a wide variety of guest requests by accurately assessing their needs by adding personal recommendations to achieve maximum customer satisfaction while complying with all Four Seasons' policies. Comply with any additional requests that may arise pertaining to Front Office duties.
Essential functions of the job:
- Manages the staff at the Front Office (Front Desk, Guest Services and Concierge).
- Interviews, trains and schedules staff. Conducts Performance Evaluations and disciplines staff when needed.
- Coordinates arrivals, departures and billing requirements with Sales and Catering Department.
- Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
- Monitor and assess revenue opportunities for the hotel, maximize red date conversion and keeps team on track to meet Upsell Goal.
- Establish training and accountability within the team to achieve high results above benchmarks.
- Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers' work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
- Will answer guest calls and direct them appropriately in the absence of a Hotel Communications Agent.
Non-Essential functions of the job:
- Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, and lobby coverage.
- Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
- Works closely with Door/Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.
- Work closely with Concierge team to ensure that all guest special requests and needs are met and customized to their preferences.
About Four Seasons Hotel New Orleans With a front and centre location at the edge of Canal Street, Four Seasons Hotel New Orleans will introduce thoughtful, intelligent service to the Crescent City. Brought to you by masters of their craft, our landmark tower will be transformed when we open in the spring 2021. Guests will dine on innovative Louisiana cuisine, relax by our resort-style pool and plan their celebrations on our 34th floor observation deck boasting NOLA's best views.
Named one of Fortune Magazine's 100 Best Companies to Work For over the past 22 years, Four Seasons Hotels & Resorts can offer an opportunity to build a life-long career with global potential. Our employees - people who share a single focus and are inspired to offer great service, personify our company culture.
A career with Four Seasons means working for a company where our Corporate Values are much more than a program or a policy; they define who we are and inform the decisions we make. Our benefits include complimentary hotel stays, competitive wages, Medical, Dental, Vision, 401K and complimentary meals. We strive to have a long-lasting, positive influence on the communities where we operate and, on the people, we employ and serve around the world.
Learn more about Four Seasons:
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -