Job Details
The Holiday Inn Express & Suites Topeka North, located at 601 US-24 Topeka, KS 66608 is seeking a responsible and experienced Overnight Night Auditor to join our phenomenal team! As a Night Auditor, you will act as manager on duty during the overnight sending off reports to management, informing security personnel of issues, and making that guests feel welcome and comfortable!
Shift is 11pm to 7am. We have a fun energetic leadership and team and are looking for great people to join our group!
Apply through this ad or contact General Manager Don Hanson at ...@expresstopeka.com
Position Highlights & Responsibilities
- Be available to reliably work evenings from 11pm - 7am
- Welcome and provide superior and conscientious service to guests from arrival to check-out
- Must be flexible and a team player
- Operate the front desk according to standard operating procedures and with superior guest service.
- Complete IHG Brand Training to learn about program and membership
- Audit, balance, and report on the various areas of the hotel
- Provide accurate, timely information and ensure company and hotel policies and procedures are followed
- Answer phones in a prompt and courteous manner
- Process cash and credit card transactions according to standard operating procedures
- Process guest payments, carefully resolve issues, ensure all transactions are handled in a secure manner
- Respond promptly and positively to requests from guests, management & team
- Start breakfast set up AM breakfast attendant
- Achieve exceptional ratings on guest service scores
- Complete daily tasks to ensure standards of cleanliness
- Ensure areas are maintained in an attractive and orderly manner
- IHG and Opera experience is a plus
- Perform other duties as assigned by management
Employee Benefits and Perks!
- Employee World-Wide IHG Hotel Room Discounts!
- Career Advancement Opportunities Available!
- A beautiful hotel that will be undergoing a renovation in the summer of 2023!
- 401(k) with match
- Dental insurance
- Life insurance
- Vision insurance
- Fun & Energetic work culture
- Leadership Development
- Employee Bonus Opportunities
Education and Experience
- High School Diploma or equivalent required
- One (1) year hospitality experience preferred
- One (1) year hotel front desk experience preferred
- Experience in auditing, especially in the hospitality industry, is preferred
- Experience with computer systems and office equipment required
Knowledge, Skills, and Abilities
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Strong attention to detail to spot errors in documents and discrepancies in transactions, accounting, and other reports
- Ability to accurately solve mathematical problems with few to no errors
- Capable of being resourceful, highly organized, and customer-focused
- Be an ambitious, energetic team player with a drive to grow in the career in hospitality
- Must be able to work in a fast-paced environment.
- Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing
- Must be willing to assist co-workers with their job duties
- Must be able to learn new tasks quickly and thoroughly
- Must follow all appropriate policies and procedures
- Must possess excellent organizational skills
- Must be able to meet personal appearance and cleanliness or hygiene standards
- Must be able to effectively manage time
- Must have an excellent work history and attendance record
- Must be able to work flexible hours, weekends, and holidays
Physical Requirements
- Must be able to endure long periods of standing and walking throughout an 8-hour shift
- Must have close visual acuity to perform an activity such as: preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading
- Must be able to repeatedly bend and kneel while reaching below waist height at the front desk
- Must be able to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
- Must possess good dexterity of hands/fingers, such as for gripping, pinching, writing, and typing
- Must be able to endure constant repetitive movement (typing, writing, etc.) for long periods of time
- Must be able to communicate verbally to guests and comfortably use a phone system. Must be able to adequately move about the hotel area to complete tasks
Apply through this ad or contact General Manager Don Hanson at ...@expresstopeka.comAnant Hospitality is an Equal Opportunity Employer and does not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors prohibited by applicable law.