Job Details
Manager of In-Home Design Consulting & Sales Tampa
The In-Home Design Manager is responsible for developing a team of in-home design specialists and works closely with them to insure their success and the consistent delivery of our industry leading customer service. The Shop at home division works in conjunction with the stores and is a vital part of the BTG working directly with the customers that prefer at-home consultations and service. BTG is a prominent provider of window blinds, drapery and shades with over 60 years experience and 100 showrooms in North American. Our Shop-At-Home service extends our brand to the home and business and allows us to bring BTG s products and red-carpet service to the customer.
Responsibilities
The In-Home Design Manager must be a player and coach within the assigned sales territory; taking at home appointments as needed, helping establish best practices and developing the skills necessary in team members to be successful.
Hold their market and self accountable in meeting and or exceeding defined sales goals
Maximizes team performance through consistent and effective coaching and feedback
Identifies, develops and incorporate existing talent to support the growth of the market through the associate development initiatives
Maintains good relationship with all stores in the territory as well as the store leadership
Works closely with the At Home team and identifies future business opportunities within the territory
Partner with operations support and BTG preferred installers to ensure blinds are installed in timely manner
Follow-up with existing customers and resolve any customer service issues within 48-hours of awareness
Maintain BTG s consistent high level of customer satisfaction (minimum 95%)
Requirements
3-5 years of multi-store experience in a home d cor retail environment
Minimum of one year in-home sales experience as design consultant in a related home d cor business
High level of professional, interpersonal ability and responsiveness, combined with solid problem-solving skills and a strategic business sense
Able to work with computers for order entry, pricing and payments systems
Accreditation from a decorating or design program and/or membership in a professional organization is desirable
Strong sense of home fashions, creativity or a good sense of visual appeal is desirable
Good professional and fashion presence
Able to work flexible hours that accommodate the customer needs including some evenings and weekends
Work well independently and with a team
Must have a reliable car, valid driver s license and proof of insurance
Must pass background check and be insurable
Our Culture:
We bring on a carefully selected group of people who share our values and passion for building a great company. We start every new partner at BTG University to build a common foundation. We provide structured training and individualized development feedback that allows everyone to grow at their own pace. We recognize that people grow faster if they are put in a training focused but live environment. And we know that you will grow faster if given clear development objectives and constant individual development feedback. We have created training focused showrooms, under the leadership of general managers who excel in training to accelerate the growth of all our trainees.
RESPONSIBILITIES / DUTIES:
Directly source, screen, interview and hire design consultants, management trainees, sales managers, shop-at-home managers in support of a region
Work with market and general managers to anticipate and prioritize market needs
Work with recruiting coordinator to post jobs on relevant job boards and develop alternative sources of candidates
QUALIFICATIONS:
Bachelor degree in psychology, sociology, human resources, business or related field
Two to five years of experience in retail, sales or service business; some management or recruiting experience preferred
Passion for recruiting and people development
Excellent listening, probing, assessment and critical thinking skills
Outgoing, engaging personality
Excellent oral communication skills
Strong work ethic and high personal drive
Natural leadership skills
ABOUT US: Visit our website at www.blindstogo.com to learn more about us and our career opportunities.
Blinds To Go provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.